GEReviews of ge.com

GE has the worst customer service I’ve ever experienced. The appliance is as bad as the people they have working for them. Tech has blown off 3 appointments to fix my refrigerator. I’ve waited 5 hours each time. Customer advocate could care less. They have no power to help nor will they send you to anyone that can help. They just sit at home taking calls. Complete waste of time. Buy anything else. GE is terrible. Never will I buy another GE product.

I bought a Hotpoint dishwasher but failed to purchase the extended warranty. 13 months later and one month out of factory warranty it died. I paid for a technician to come out who only told me that it needed a new control board which would cost more than I initially paid. What kind of product does a presumable reputable American company sell to us consumers??! I have had a new LG Korean dishwasher installed and will NEVER again put my trust in GE..... No accountability and terrible customer face outward. Shame on you.

Why no zero stars? I called to schedule an appt. They scheduled one for the next day. No one called or showed up. I called them and the next person said oh-no a servicer will call you within 72 hours. 96 hours later no call. I try the website their phone service kept saying to use. I go to schedule a date - absolutely no dates available at all! What a joke. I guess I will tell people not to buy GE.

I purchased a GE Hot Point washer 08/26/22 from Home Depot. I have had a service technician come out three different times because the washer does not always drain the clothes properly. As well it moves out of place. This last technician told me he was doing me a favor coming out in the first place, because this was his second time coming out. Well, he lacks professionalism, and was not helpful at all. I will be reporting him to GE Corporate Office, He also said the washer works that way and they do not make them like they use too.

Purchased a GE topload washer that has been nothing but trouble. Was repaired 6 months (Nov 22) ago for a faulty computer. Same fault problem appeared 6 months later (May 23). The forst repair was complimentary. The second repair for the same problem will cost $500+ with an addition $115 just for the visit. The total for the repair almost exceeds the cost of a new washer which, on average, is app. $600 + for the exact same model new. ADVICE: do not purchase any GE product. Seems American Made makes for good PR but not for good products.

Bought an oven last month and broke just a few weeks later. They give you a 1 year warranty so when the product breaks you have to contact their warranty department. In our experience they scheduled a technician to come yesterday between a certain time frame. They did not call or show up. I called the 800 number who said the technicians were running behind and we were the last call of the day. No call or no show. The next day I chatted with their customer service rep who said two calls were made to the number listed on the account at 3pm which was my number. My phone never rang. I called at 5pm the day before and they did not mention the attempts to call. Now we're rescheduled but we'll have to wait and see.

Purchased under counter microwave model JVM7195FL1DS, manu Nov2017. LED light on bottom of unit burned out. Long story short. Replacing light is literally is absolutely impossible. Engineering design is with out question horrible. This is the second time to try and replace two bulbs. Can’t believe no product recall. Call GE the employee and he could see the problem. I don’t think it worth spending $200 or more because horrible design!

Dryer stopped working after less than 6months, impossible to reach someone to repair. We’ve called every day and left a message, it’s under warranty and we purchased extended protection but zero assistance. The lack of customer service for repairs is appalling and now we are stuck with a broken dryer. Avoid GE at all costs