GEReviews of ge.com

Customer service is non existent they act like you are bothering them when you ask something they do not order you the right parts bc they are not paying attention. People working from home in some cases have gotten extremely lazy and they have alot of background noise when they are supposed to be working and paying attention and doing the job and work they are being paid for. The pandemic has made people in some jobs become extremely lazy bc no one is watching it is sad some people should be baby sat at work. I have never seen a company worse than GE's customer service its horrid! Do something about it ! It is an absolute shitshow! I had called on the 7th and 14th 2 different times 2 different employees same crappy no effort customer service! To think you pay these people? You don't even re train them when this many people alone on this site are complaining the customers buy the products we have a voice and we can all give our business to another appliance company!

They delivered me a brand new dryer that was broke on arrivals. They switched it out with another "brand new" dryer and 3 months later it is 100% broken. You can hear the outside mechanism moving but the inside part doesn't move. I called to set up service because I needed an early morning appointment because I work nights and after a 45 minute wait I gave up and scheduled online. I chose and early time and they still called and left a message with a service time of 3pm to 5pm. I have now been on hold for 42 minute's trying to make sure the technicians are not running behind because I will need to reschedule if they are running behind. They try and force you to use a calll back feature which I don't trust when it takes them this long to answer the phone. I am so disappointed in not only the poor quality of this GE dryer but also in the poor customer service they provide. GE use to be a really good product. It was my go to product. Unless you want to be frustrated all the time I highly recommend you purchase a different brand.

Our house came with a GE Monogram dishwasher. It failed and caused $60K damage. Somehow we decided to replace it with a newer unit so that our appliances matched. That unit took 9 months to arrive. 3 months ago it broke down. The GE technician ordered parts, came back and the parts did not fix the issue so they ordered a new unit to replace it. The new unit arrived to be installed but the installers noticed it was already damaged, so they ordered another unit to be installed. That just arrived today to be installed and it also was damaged. Three months, waiting for a company to resolve this issue but they seem to have no quality control and cannot seem to deliver a unit that is free of damage. I no longer have any respect for GE and what it used to stand for, this company is a joke. Update: The third unit with "white glove" inspection is also damaged. I am at my wits' end now.

Ordered 2 portable air conditioners June 9. Had Walmart call GE to make sure they were in stock. Promised delivery date June 21. June 21 turned into June 24 and now it's June 26 still no air conditioners. Also the price dropped by $70 so $140. Told GE would respond in 24 hours. It's now 48. So the lack of customer service is evident.

Never buy a GE product. Customer service is horrible. Delivery drivers broke items in my home and continued to cancel installation because they didn’t know how to install a secondary ice maker. Had to spend money to fix things they broke and took time off work for installations that never happened. Customer service reps don’t care and say no other company can install the icemaker.

I ordered a stove through Home Depot in January and had an initial delivery date of February for it. GE called me a week before the delivery to let me know the item is on “back order” so the new delivery date would be March. Then we got a call in March that it would be April, then May, then June. Now I just got another call that it’s July. GE always says I have to talk to Home Depot about it if I have any issues with my order yet it’s GE that can’t tell me if they’re ever getting this stove in or not. They are extremely rude on the phone and don’t care that it’s been 7 months and there’s still no sign of a sure date. They just keep giving new dates and refuse to take any type of responsibility. It’s not Home Depots job to provide the item, it’s GE that can’t get their crap together and provide it to Home Depot. Super rude staff and I’ll NEVER purchase another GE product in my life.

Worst customer service experience ever. I have a Cafe fridge installed just over a year ago. The compressor failed and is under a warranty. After 4 calls and endless time I finally had GE agree to send someone out ( a 3rd party ). The first company was a no show. The second company came and fixed -25 hours later the unit was broken again. Compressor failed but never replaced. They tried the relay first. Cannot get anyone on the phone to assist me as it is the weekend and I am going on my THIRD week without a fridge. GE customer advocates do the bare minimum to assist the customer. Complete fraud to sell products they refuse to service correctly.

I just had a GE repairman (Ed) out to look at my broken washing machine after scheduling through the GE website. He came in for around 1 minute, declared the machine is too old to fix and parts are not available anymore, charged me $144 and left. My question is, given that I had to provide the model and serial number to schedule the service, didn’t he/GE know this before he came out? I’ve been scammed by GE repair.