GEReviews of ge.com

I contacted Assurant on 10/28/2023 as the refrigerator was making a very loud grinding sound. The GE Service Technician identified a problem with the refrigerator gasket which was causing moist, ambient air to circulate throughout the unit and freeze. This ice was causing the loud sound. He ordered a replacement gasket which he subsequently installed mid-November. The loud, grinding sound worsened and the GE Service Technician returned on 12/18/23. He indicated the new gasket pulled away from the door frame causing the same issue as reported on 10/28, so he re-affixed the gasket. The next day, 12/19/2023, the refrigerator stopped working altogether. Both the freezer and refrigerator were warm and all the frozen food thawed. I contacted Assurant to have the technician return as soon as possible, as he serviced the refrigerator less than 24 hours prior. However, I was notified that, due to a booked schedule, the technician wouldn’t be able to return until 12/26/2023, the day after Christmas. I explained to the representative that since we are a family of 9, and that we had a refrigerator full of holiday food, that a 12/26 return date was unacceptable. I asked to speak with a manager or supervisor. She indicated that Assurant does not have the power to expedite service as they use the GE Appliance Repair calendar. She recommended that the appointment be made for 12/26 and that I contact GE directly to see if they could expedite. I also asked about the food that was going to spoil in my freezer as it would not last unfrozen for a week until the holiday. She indicated I would have to wait until the technician arrives to make a spoiled food claim. I then contacted GE directly on 12/19/2023 and they were unable to change the appointment to an earlier date despite my unique predicament. The technician returned on 12/26/2023, removed the ice tray and access panel behind, and showed us that ice had formed on the fan which caused the loud noises and subsequent stoppage. This circulator / condenser fan was responsible for circulating the cold air throughout the refrigerator and, since it stopped working, so did the fridge. He said we would need to thaw the fridge for a minimum of 24 hours in order for the ice to melt and the fan to resume working. We turned off the power to the refrigerator and left the doors open as he indicated. On 12/27/2023, we restarted the refrigerator in the afternoon (greater than 24 hours of thawing.) I checked the unit after approximately 3 hours of run-time but both the refrigerator and freezer were warm. I also did not hear the fan circulating. So, I again contacted Assurant and explained the entire predicament again. Despite the continued issue and not having a working refrigerator for 9 days at that point, the next available appointment would be on 12/29/2023 from 12pm - 5pm. I accepted this appointment, turned off the refrigerator again, and left the doors open. The representative also confirmed a $300 food spoilage award was approved and to be mailed out to me, despite my loss being well over $1,000. At approximately 5:45pm on Friday, 12/29, I contacted Assurant to see where the technician was as he did not show within the allotted time frame. After some time to research, the representative apologized that I was not informed, but the appointment had to be rescheduled for Wednesday, 1/3/24. I explained how this was unacceptable given my history and current circumstance but there was nothing that could be done. I then contacted GE Appliance Repair who indicated that I should call them back on Tuesday, 1/2/24 and speak with Consumer Relations who may be able to assist. They were gone for the long holiday weekend and wouldn’t be available again until 1/2/24. I am extremely disappointed with both my refrigerator and the level of service I have received. The unit cost over $10,000 and has been in my home for less than 2 years, servicing my family of 9. We did not have a refrigerator or freezer through the holidays and received no priority treatment from customer service or appliance repair. As of the date of this letter, we have not had an operable refrigerator for 11 days with the repair technician due to arrive on day 15 if not to be rescheduled again. I also assume that a part will need to be ordered to make the necessary repair which will cause further delays.

I am updating my previous "experience" (below) referencing the non-functional steam clean option on my new GE oven and the 3 resulting useless repair appointments. What I find discouraging is that except for 1 note here that I read after my posting, there were no praises for GE repair services. WHY is this acceptable to GE? Do they care at all...or perhaps they prefer to look the other way? All I know is that some action on the part of GE is not only appropriate, but essential on their part to enable them to keep their "good" name! Contacting the BBB is essentially useless (they give outstanding ratings to any company as long as there have been no complaints filed, if I understand their rating system correctly). What good is that?!? The appliance service company that GE sent to my home (and had done nothing to remediate the problem after 3 scheduled appointments) is obviously not competent or they just don't want to bother to do the work. This makes me incredibly angry. Gee...maybe they will get an outstanding BBB rating too? Is there any hope for us "little guys" or do we have to continue to accept mediocre (if any) repair service and appliances of questionable quality from GE? C'mon, ladies and gentlemen. Isn't it time for you to "step up to the plate" and provide reliable service; especially for "in-warranty" purchases? Management, Board of Directors, Service Managers...where ARE you!?

I bought the GE microwave with "AIR FRYER" 3 weeks ago for $709.00. The air fryer does not work. It's more of a convection oven. I've had repair men come to my home twice now and I've compared the GE air fryer with my counter top Instant Pot and there is absolutely no comparison!!!! The GE air fryer just doesn't do what it is described to do. I've called and called and it seems that everyone is on script and not willing to help me at all. My two issues are (1) The extra money spent for this feature and (2) We really wanted the air fryer feature to work. This appliance is a complete scam and consumers need to be aware!!!

I've been trying to fix my gas dryer since October they keep trying to fix everything and it doesn't work.. I'm over it and will never again get a ge appliance. Hopefully after the 5th call! They will give me a new unit.

I do not usually write negative reviews because I prefer to approach life with a positive outlook. However, as an interior designer, I feel it's important to warn others that GE Appliances' Cafe line is aesthetically pleasing but highly unreliable. Despite their one-year warranty covering service and parts, the frequency at which their appliances break down is unacceptable. One of my clients has been experiencing issues with their Cafe French Door Freezer for the past six months, despite it being less than a year old. The freezer has defrosted multiple times, which has caused the ice maker and water dispenser to stop working. Every time a GE technician would come to diagnose the problem, they would order parts and return two weeks later to fix it. And then, within a month, the freezer would break down again. According to GE's policy, if an appliance has been fully serviced/repaired four times, it will be deemed non-repairable and replaced with a new unit. A full-service repair is when a technician conducts a diagnostic check and then repairs the appliance. However, in this case, GE has sent technicians to my client's home several times too many for those diagnostic checks and completed at least four required full-service calls, including replacing crucial parts like freezer freon. To provide some context, the freezer unit is less than a year old and has broken down for the fifth time after its fourth completed service repair by a GE technician just two weeks ago. When I scheduled the fourth repair for the end of November, the customer service representative extended our warranty for another nine months. She explained that given the rate of breakdowns, the freezer was likely to break again soon, so she wanted to ensure that we had no problems getting a full replacement when that happened. Unfortunately, now that the freezer has broken down for the fifth time in less than a year, GE has denied a replacement after dozens of calls and several hours on the phone with their service department and customer relations. This is unacceptable. GE Appliances must be held accountable for their lack of product reliability and customer service. If you are considering purchasing from GE, save yourself time and money. The Cafe appliance line may look good, but it's not worth it!

My GE top freezer refrigerator is not cooling properly. I have tried to schedule an appointment online, because reaching someone is apparently not an option. I get this message on the website. "Uh-oh. Our site is experiencing temporary issues. We cannot process your request at this point. Please call 1-800-GE-CARES (432-2737) and we can help" I was told wait time would be 30 minutes. So while I was on hold I tried to use the chat feature of the website. It told me wait time was estimated at 11 minutes. After 15 minutes I got down to being told I was number 3 in line. Then it demanded I type some sort of response, or it would close the chat box--all the while not allowing me to type in the response box. And as promised, it ended my chat attempt. I tried again; again I was told wait was 11 minutes; it wasn't. It was 17 minutes. Using chat I was able to receive a commitment that I would hear from their contracted servicer within 24 hours to set an actual appointment. Call wait time was estimated at 30 minutes when I requested to speak to a rep. I'm now at 1 hour and 10 minutes in without speaking to a rep. I'm gonna give up reaching a live human voice. I'm sure that the one person taking calls is feeling overwhelmed by now. Update: The service tech showed up when scheduled. Stated the problem was probably in the circuit board. He removed it, looked it over, and popped it back in. And the refrigerator immediately began to work properly. After explaining that sometimes the boards need a reboot like my personal computer, he gave me his cell phone number and said to call him directly if it did it again. It's been over a week and things are still good. I wonder if I could have fixed it myself by simply unplugging the fridge for a minute or 2 and then plugging it back in. Next time I'll try that first.

I bought a stainless steel built-in GE dishwasher a few months ago and it is the biggest waste of money. The info says it has a Pirannha system which keeps the dishes clean. Whatever the system, this dishwasher has NEVER completely cleaned my dishes or cutlery. It uses lots of very hot water, AND I use the top of the line detergent and booster. As it is built in, it's too much trouble to take it back. Do not waste your money on this so-called superior dishwasher. I do scrape my dishes before putting them in the appliance, but I am NOT going to prewash them, that is why I have a dishwasher. There was NOTHING wrong with my 20 year old dishwasher, I was renovating and bought a new one. I am totally frustrated with it. BTW I have a water softener too.

Just bought a new GE microwave and a new GE oven. The problem is the clock on the oven is white and the oven light is blue. GE says it’s just the way it is and get use to it. The oven is made in Kentucky and and microwave is made in Malaysia. Are GE employees Color blind? It looks ridiculous and the GE Way is just accept it. Or buy something else?