GEReviews of ge.com

We wanted to purchase the GE 27-Inch 4.5 cu. ft. Electric Unitized Spacemaker Washer and 5.9 cu. ft. Dryer in Diamond Gray, ENERGY STAR®. A fabric softener dispenser is not listed in the washer dispenser description on the website. We want to ensure this is available on the washer. I sent a message through to GE asking them if there is a fabric softener dispenser on this unit. I included the entire name of the unit and the model number. They came back with another model number and said yes it is. I replied to the message and reiterated the model number. They replied asking me where I live, which is Canada. Then they told me to contact the Canadian branch for this information. We are talking a fabric softener dispenser. Are the washer units that are shipped to Canada made differently?? We are going with the LG stackables, no GE. And there will be no GE in any future appliance purchases. This was a ridiculous waste of time.

The machine caught fire and GE states it’s repairable!! This appliance is a fire hazard for me and my family!!

We bought a GE Monogram gas stove in November 2019 and after four years we have had to replace virtually everything that could possibly break on the stove. Stove top igniters, oven igniter, the probe malfunctioned, the heat control stopped working and now the broiler is broken and the oven heats to the desired temperature but can't hold the temp. It routinely falls by as much as 50 degrees making baking anything almost impossible. I contacted the GE Customer Satisfaction Manager - there's an oxymoron if I ever heard one. I asked if they would consider either replacing the stove because of all that's gone wrong with it, or at the very least, send a technician at GE's expense to assess the stove and fix what's now wrong with it. Her responses to me we predictably company-speak, the stove is too old to replace, send us the technician's estimate. I responded that I wasn't willing to waste any more money on the stove and asked that they send one of their techs at their expense. Each time she responded it was 10 days or so, insulting enough, but her final response was that the stove was too old for them to pay for a tech. Four years is too old! Come on, 6 or 8 I could understand, but not four. If you can't expect an appliance to last four years that's pathetic.

We purchased a GE Profile oven range and we have been having problems since, now that the 1 year warranty is finished they don't want to fix the problem. We had the oven for a year and 4 months. Don't buy GE appliances

I purchased my washer and dryer a month ago. The dryer is not drying the clothing completely. The washer is not washing. The second week after delivery the service tech replaced the board. The unit worked for a week and then stopped working again. Another service tech came by, and he had to order many parts. I called GE customer service and they said I do not qualify for a replacement unit. This is a garbage unit and poor customer service

Defective part with known issues caused my dishwasher to flood my lower level (within 3 years of purchase). I couldn't locate model # because GE used water-soluble inks on a dishwasher door that runs using water. Finally discerned the model number, called to order the part, was given a confirmation number and told it would arrive in 3-5 days. A week later I called and was told the order was canceled and I WASN'T NOTIFIED. Now I'm trying to reorder the part, was told they cannot discount the part OR send it expedited free of charge even though it was their error (and the part is $7!) Now I have a dishwasher in the middle of my kitchen for yet another week. Customer service people were okay, but they have ZERO leverage to actually try to make right any wrongs caused by faulty craftsmanship or untested/undertested parts. They can't send parts, they can't offer discounts, they can't waive shipping, and apparently can't speak to managers or people who care enough to try to keep customers. Oh--did I mention the crap I got from the person I emailed trying to get information on discerning the model number since it was washed off? The 'talk to the hand' palm was almost visible in front of my face, I could feel the reverberations of the cold 'go the f* away, you mean nothing' shrug. One or two hiccups, okay, I can move past that. But every single interaction was mediocre at best, and usually awful.

So out of 134 reviews on Trustpilot, GE has a 1-STAR rating. Out of 1044 reviews with the BBB they still have a 1-STAR rating. If I could give them a minus review, I would. I purchased a GE fridge 18 months ago. They delivered a damaged fridge 4 TIMES before I actually got a fridge that was acceptable, oh and NO that was not a misprint. My new fridge broke down 2 weeks ago, I had two appliance repair people look who BOTH said it was the compressor which has a longer warranty with GE than the normal year warranty. I called GE they could not get anyone out for 10 days!!!! I asked them to please bring the compressor with them as we knew that was the part needed and I didn’t want to be left without a fridge for more time. For some peculiar, unhelpful reason they said it was not possible to order the part until they were sure that is what was needed. You are GE FOR GOODNESS SAKE, it is not like they had to order from a third-party company. It has now been over two weeks without a fridge, I called today to confirm the appointment (as they are so disorganized, I wanted to make sure) and the wait time is 30 minutes. Their annoying automatic answer system did not understand my answers and eventually just cut me off. Not only is their product not fit for purpose, GE’s customer service is atrocious. This is an Airbnb and I cannot rent the property until I get a working fridge. If I had known they were going to be so dreadful I would have purchased a new fridge and kept my bookings, it would have been MUCH cheaper. GE clearly does not care and has total disrespect for its customers.

I am very disappointed in my GE Cafe 30in. induction stove! I purchase it in May 2022, and the cooktop has stopped working completely! I called for service and the tech came out rather quickly to diagnose the problem - a control panel and an element. $611.59 and $106.80 for parts! How can a stove go so bad after one year and six months? After waiting for two missed appointments ( and the service provider did not even call me) I learned today that the part is on back order and won't be available until Feb 12th. How can such a large company not have parts available for their recent product lines? I will be without a stove for two months and out $1200 after paying for labor and the service call. I wish I had never purchased this unreliable product.