GEReviews of ge.com

Dear Customer Service, I am writing to formally lodge a complaint regarding the misleading warranty practices associated with my GE Cafe refrigerator. As stated in the warranty documentation provided at the time of purchase, the refrigerator comes with a 5-year manufacturer warranty that covers the refrigeration system. However, upon seeking service for a malfunctioning ice maker, I was informed by GE customer service that the ice maker is not considered part of the refrigeration system and therefore is not covered under this warranty. This interpretation of the warranty is both disingenuous and unfair to consumers. To a layman, the term “refrigeration system” logically includes all components that are integral to the process of refrigeration, including the ice maker. The ice maker relies on the cooling capabilities of the refrigerator to produce ice, and without proper refrigeration, the ice maker cannot function. Hence, excluding the ice maker from the refrigeration system coverage seems like a deliberate attempt to limit warranty liabilities and can be construed as a bait-and-switch tactic. This kind of semantics-driven exclusion undermines the trust consumers place in GE Appliances. When I purchased this refrigerator, I did so with the understanding that I was securing a product backed by a comprehensive warranty. The exclusion of the ice maker, an essential feature for which many consumers opt for this model, from the “refrigeration system” warranty is misleading and suggests an attempt to deceive customers. I urge GE Appliances to honor the 5-year warranty in good faith by including the ice maker as part of the refrigeration system. This would not only rectify the current issue but also restore confidence in your brand’s commitment to customer satisfaction and product integrity. I expect a prompt resolution to this matter and look forward to your response. Should this complaint not be addressed satisfactorily, I will have no choice but to escalate it to relevant consumer protection authorities and consider alternative legal remedies. Thank you for your immediate attention to this issue.

This washing machine is a total lemon. I have had it for two years and it's a piece of junk with a super bad design. I have been washing clothes for 40 years and I have never ever had a washing machine do this. When the repair man came out two months ago to clean the disgusting putrid gunk out of the bottom of the machine and I was told by him it's going to be an ongoing issue even though I am using high efficiency laundry soap I am still having the same issue. I am getting black sludge building up again that smells like raw sewage and ruins my laundry. I cannot believe I spent $1700.00 on a brand new washing machine with an "extended warranty" that they will no longer honour as according to them it's my problem and not the extended warranty company. The machine a a joke and badly designed. So I now have to cut my financial losses and take it to recycling as no one wants this "lemon". I had to buy a used washing machine today as it's all I can afford that actually works. I can't tell you how furious I am. Fuller Watson the company I bought it from in Maple Ridge BC has gone out of business and could not care as they got my money and the extended warranty company will not honour my extended warranty any further so I am totally left with a washing machine that's not useable or sellable! I will never ever by any GE appliances ever again.

My appliances are only two months old! All not working properly and microwave sounds like it’s going to blow up

I have Monogram 36" cooktop. Servicemen seemed to be quite knowledgeable. I was doubtful of his integrity as I accepted his diagnosis,he said if he risked fixing the issue he could cause more damage. Frightened I paid the $125 fee and accepted his accessment which plaqued me for awhile as he never dismantle appliance. I later called non GE repairman was told what parts I needed switched out d' port ring until part could be obtained. He made attempt to address the gas flow which GE repair dismissed

We have had a GE electric range JCB530SM2SS for about almost a year and the oven performance is very poor. Making cookies is hit and miss as the oven temperature will wander around by about +/-30 degrees during use. GE's WEB site calls this temperature variation "normal". With such a wide range in temperatures you can expect burnt cookie batches followed by raw batches. With luck a few come out fine. Hard to believe this is considered acceptable by GE. We now call it our un-True Temp oven.

I bought a ge washer dryer combo 2 1/2 years ago. It's already cooked. The water pump and transmission went in the washer. It only has a 1 year warranty. I live alone so it doesn't even get used much. I will never buy a ge product again.

A burner on my GE oven/stove top was not working. I called GE Service and a person came out to see the problem. I was charged $151 for the service call and I need a new burner at a cost of almost $600. The wait time for the part is 4 months. In summary, neither the wait time nor the cost are reasonable. I would NEVER buy another GE appliance again. That brand is on my blacklist.

Will never buy GE anything again. My Refrigerator rquires a GE chip water filter. Those CHIP water filters will cost you nearly $60.00 from GE. You do not have a choice for a generic. This is like HONDA telling you that you must buy HONDA chip embedded tires for your HONDA car, because other manufactured tires would not work.