GEReviews of ge.com

I am beyond frustrated and upset with GE'S Customer service and products. I purchased a new oven in Nov 2023 and loved it. Suddenly it stopped working. I contacted GE about it and they sent a contractor who informed me it would take 7-10 days to get the part. That was May 20th and to date I am still without an oven. As a household of 5, I rely on the oven to cool meals which I can't do. We've had to spend an excessive amount of money for take away or microwave dinners and it's awful. Mckayla and Trish B were very sweet and felt bad and even sent a comp check for $50.00 which was nice but I just want a working oven, the rest of customer service has been awful. They lack empathy, seemed annoyed, and just don't care. This is the worst CE I've ever experienced. I'll never purchase their products again and won't recommend them to even my worst enemy. case/incident # 13170798 To make matters worse I have family coming into town on the 14th and I'll still be without a working oven as it seems.

Purchased a GE washer dryer combo in May 2023. In March of 2024 (still under one year warranty) dryer portion stopped fully dying clothes. GE sent repair company out who decided by running the machine (while they were here) and testing the heat temperature on the outside of the machine that it was working as expected. I explained I do not dry my clothes on the outside of the machine I put them inside to dry it doesn’t matter that the outside is hot. GE sent another repair company out as the first on would not reply back to them. The second company did the same thing by this point the dryer was not drying anything I put one wet sock in and ran the dryer cycle for 8 hours, sock was still wet. Now in June of 2024 and still no response from GE just continue to say we have to hear from the repair company. Have filed a BBB complaint against GE they have not even responded to the BBB. Don’t waste your hard earned money and time on GE products!

I purchased a GE Dryer form low’s Home store 16 months ago and the heater went out on the the dryer right after the warranty went out. Then when I look on line a see that Quantity sales is more important then quality sales. To pay five hundred dollars for something to only last 4 months after the warranty is Ridiculous.I love this low’s makes money and GE makes money and the Consumer takes the hit. This is a Warning to all be aware of GE. When I called the manufacturer and I called Lowe’s they said no extended warranty no help.

Purchased a GE dryer on May 20, 2023 today is June 4, 2024 and it has died and of course it’s 15 days out of the warranty.. A dryer or any appliance should last longer than one year and 15 days totally ridiculous!

It was one of the worst customer service experiences I ever had. I bought some water filters on their website. The order was supposed to get to my house between 3 to 5 business days. I never received any updates, tracking or anything similar. After the 10th day, I called them and they said they had a delay and I couldn't cancel them because they were already shipped, but that the filters would arrive two days after our conversation. I never received them. I called again, and after a long wait of almost 1 hour and three phone calls, two unprofessional agents named Alisha and Keven told me that the shipping company wasn't able to access my house, and the front of my house has direct access to the street, no fence, no a thing that can prevent anyone for leaving me a delivery. They transferred me for a refund that it took another hour just to pick up the phone, and that lady didn't even apologize for the trouble. This is so unprofessional. I will never recommend anyone to buy anything on the website.

We special ordered Cafe Appliances double wall oven with French doors on February 8th, 2024. Delivery was TBA. After thinking more, beginning of March I special ordered the matching refrigerator. We received the fridge on April 4th. All good, it matched the dishwasher, hood exhaust and microwave. FINALLY May 13th, our ovens arrived. After installation and removing the plastic film, shocked to find the ovens didn’t match anything! To top it off, there is a palm print between the glass on the upper oven door!! I’ve been in contact with cafe appliances and they dispatched a GE service person to remove and clean the glass. They can’t figure out how to do it! Also have made contact with Cafe Appliances regarding the lack of match. They just keep putting me off. Don’t get me wrong, these ovens are to die for with options, but I’m not prepared to have a mismatched kitchen! On HGTV they all match! lol

I was given an unfixable GE refrigerator. Quality control issue. A hole was drilled into refrigerant line. Nobody will come to replace it so GE is mailing me a refund and told me to get rid of the refrigerator myself. 50 bucks is what that is going to cost me for them sending me a defective refrigerator. First repair guy was a no show. 2nd repair guy was professional. I’ve been without a refrigerator for almost 3 weeks and now left to find another refrigerator on my own. Delivery for a new refrigerator that I have found will now take another 3 weeks. No compensation for getting rid of the refrigerator or all the trouble having no fridge. I wasn’t even asked where the refund should be mailed too. I’m guessing they just assume it’s the same address where the refrigerator was delivered too. I don’t even know how long it’s going to be before I get my money back. Horrible service with GE. I was on the phone with several operators taking over an hour of my time in all. Some helpful, some not. I’ll be surprised If I don’t need to call them back to find where my refund is after a couple of weeks. Time will tell.

Bought new GE dishwasher in Nov 23. About 3 weeks ago had problems with even coming on and called for warranty service. Tech from a GE contractor came out (company name started with a "B"). Unit actually came on 3 times when here...similar to our experience last 3 weeks. Took kick plate off and saw insects. Immediately said insects had gotten into electronics and fried the control board. Didnt look at boards to confirm. Said would be over $700 to repair. Not covered by warranty. Unit only cost $450. Today I pulled unit out and it completed the cycle I last punched in. So, I tightened the power connections , pushed back in and ran a longer cycle. Moral of story. Tech did not even troubleshoot the most basic thing. Check the wiring. So what he said and "diagnosed" was complete and total BS.