GEReviews of ge.com

Mr. Mccalpin, Mr. Charnas and Mr. Nolan, My name is Ross,I had a house built in 2022 and purchased GE appliances for my home. I moved in 09-2022. I do not recall exact dates of when the issues I had which I will explain took place. The appliance I had issues with is a GE cafe wall oven model# CTD90FP2N3S1. My wife went to self clean this unit and the unit totally burnt out discoloring some of my kitchen cabinets. I called GE and started a claim. I told the GE customer service rep that I wanted a new oven as this was a fire hazzard, I was told by the rep that the warranty only covers repairs, not replacements. My cabinets all around the oven were very very hot and I was worried they would catch on fire so I had to empty all my cabinets around the oven and stay up until 3:00 AM to make sure there was no fire. A GE tech was sent out to my home and checked the unit and saw it was not working. He ordered a bunch of boards and some other parts and came back and changed everything and the unit was working. We were still having issues with the oven so I called back GE consumer relations and explained  that I wanted a new oven, again explaining that this oven is a fire hazzard which I do not think the rep was interested in hearing. I was told that I can buy a new one at a discount price which is ludicrous considering that this oven was new. Being I was nervous about this repaired oven catching on fire I agreed to purchase a new one for I think $2300.00 which again I think is Ludicrous considering I just paid $5000.00 for the oven that totally burnt out. The purchase was made and I was giving a delivery and install date. I asked who would be doing the install and was told the company spirit. I informed the rep that I did not want them doing the install after seeing their reviews in which were terrible. I was told that they are the only ones that can do the install. Well the oven was delivered and installed and during the install they broke one of my cabinets, they tried to leave before I could see the damage. They took pictures of the damage and I was told someone would be in touch with me later that day. They never reached out to me. I called GE consumer relations and explained what had happened and was giving a phone number to sedwick or sedgewick insurance company. I spoke with someone there and was giving a email to someone at spirit. My new oven was installed a few months ago and a GE tech from bodewell had to come out and change a piece on the bottom oven door and install it correctly. This was about 3 weeks ago. Well my wife went to self clean the oven and we started smelling something burning and saw that the self cleaning had stopped after 2 hours. At the time of us smelling the burning the fire department was here for another reason but did ask what that smell was coming from and we explained to them about the self cleaning and explained what happened with the last oven, they said to call us if we needed them. The oven has issues now since the self cleaning. I called GE consumer relations again and again they sent out a GE tech from bodewell who was here a few days ago and had to order parts for this oven. I do not want this model wall oven anymore as it is a fire hazzard. I thought the first oven was just that unit that had issues but now that it happened to a second oven there is a problem. I do not have all the dates and times I spoke with customer relations but I am sure you can find out without a problem. I have 1 case number which is 12864734, im sure you can see how many times I spoke with customer relations and all the issues I had. I would like a full refund on these 2 lemon ovens and also I want my cabinets repaired. I thought I would write you and see if this can be resolved before I go to the BBB, consumer affairs, leave bad reviews everywhere I can and retain an attorney.  Any help in this matter would be greatly appreciated.

TERRIBLE QUALITY and even worse customer service. I bought the Café™ Specialty Drip Coffee Maker to celebrate a career milestone. I expected much better craftsmanship and durability for an appliance that cost over $400 — and it’s beyond frustrating that it hasn’t lived up to its promise. Within a year of purchase, the coating in the thermal carafe began peeling. Shortly after the peeling started, I noticed flakes of the coating in my coffee, making it unsafe to use the carafe. It is completely unacceptable for something at this price point to break down a year after purchase. Beyond being an inconvenience and waste of my hard-earned money, it’s also disheartening to think about the environmental impact. In just over a year, I’m now faced with the expense of replacing it and the guilt of sending it to the landfill. It feels like such a waste for something that should have lasted much longer. Nobody seems to keen on helping me out. So I guess I'm just out $400 and my local landfill gets yet another "modern" appliance that doesn't even last a year.

Wish that I had read these reviews before buying all new GE Profile appliances for my kitchen remodel in April 2022. One month after the 1 year warranty expired the microwave quit working. My handyman husband replaced the circuit board and so far it is still working. Next we dealt with the glass top range which I was unable to master after 2 1/2 years of trying. I have cooked on glass top electric ranges for more than 30 years but this stove top was impossible to control. So because I had not read the bad reviews I bought a GE Profile induction electric range. It works much better but who knows for how long. I can't say the same for the dishwasher. It stopped working early January 2025. My husband talked to a certified repair man on the phone who said that he no longer repairs these dishwashers because the are made so cheaply. He suggested that we just buy a new Bosch. Husband thought he could do it himself again and replaced the water valve. Worked again for about a week. This time he replaced the circuit board and the water valve. Dishwasher worked for 2 loads! After spending time and about $300 trying to fix this piece of ##%% we have bought the Bosch. Believe all of the bad reviews and don't buy any GE products.

I purchased a new GE dishwasher at the end of September. Here we are in the middle of January, flooded my kitchen floor twice, and 4 repair trips later. It hasn’t made 7 complete cycles yet (I saw the technicians service tool). I will never buy another GE appliance in my life. Factory service techs are super good guys, but they’re working with junk. Thanks GE. I’ll go out of my way to tell everyone to avoid your appliances at all costs.

Waiting for 4th refrigerator. Door handle cannot be installed because of poor quality control. Stud welded in wrong place. New door was shipped to us and it too was mis manufactured. There QC is non existent!

I bought a GE stackable washer dryer combo from Home depot. The dryer didn't work for 1st I had to wait a week for home depot to check it, then schedule a repair with GE, another week. They replaced the starter motor. 1 month later he washer doesnt work. They wanted to send someone out in 10 days! I had clothes sitting in a tub of water so the scheduled another company to come the next day between 8 am and noon but they didnt show up. Back to GE and now have an appt for tomorrow - I am not at all happy with their product or warranty. It like they are selling used broken equipment

My Café range was recently delivered and did not function properly from the time we set it up. I requested a replacement thinking this was the most logical and reasonable thing to do but was told to make a request for repair since it was covered under the standard 1 year warranty. Really?? Who pays for a brand new high end range only to have it repaired from day one? My range was taken apart by a tech guy who was having a hard time putting it all back in one piece. All of this without being sure of the issue. This means that upon receiving the part ordered, my range will be taken apart again with no guarantee of being fixed and I was reassured by GE customer service that this will not decrease its value nor will it increase the likelihood for other issues. This is a joke and quite honestly unprofessional and disrespectful. Needless to say, I will never buy from GE again.

I purchased a high end GE Dishwasher which stopped working after a few months. I contacted GE and the told me the only replacement they couldoffer was a different model and I would only need to pay $400. The replacement model is nothing like the model I purchased. The basket slots are so small 1/3 of them are unusable. You can't use liquid detergent or use the dispenser at all because the Silverware basket is directly in front of the dispenser. This replacement model doesn't have a heating element like my higher priced model did so my dishes are never dry. This replacement unit isn't worth what I paid and I can see why GE "cons" it off on its customers that need a replacement. This is my last GE Appliance. I make a point now whenever I visit a home improvement store to pass by the appliance dept and if I see anyone looking at a GE Appliance, I tell them about my poor replacement that GE "recommended" to me and I encourage them to get a Bosch or a kitchenaide instead. Anything but GE.