GEReviews of ge.com

Note to potential purchasers in the greater San Diego area: DO NOT buy a GE appliance from GE directly until you investigate who actually delivers and installs them. GE uses A1 Delivery in Vista, a company that has terrible Yelp (1.5);and Google (2.3) reviews. This is for both delivery and installation. I know this from personal experience today (2/21/25). My Yelp review is below. Before you buy from GE, ask them who handles their delivery and installation. If it is A1, buy your appliances elsewhere. “Awful experience just now. Absolutely awful. Bought a refrigerator online through GE and this company was supposed to deliver it. They did not call beforehand with an ETA as requested, and on arrival took one look at my under-construction driveway for a new home and said “We don’t walk across dirt.” (Part of the driveway is paved, but about 15- 20 yards is hard-packed dirt before entering a fully built concrete floored garage.) My general contractor was here and he offered to carry it across the dirt part. They refused. To me it seemed obvious that they wanted to end this Friday early. Reading the other reviews just now makes me glad they didn’t do this because they appear to be just as bad on installing GE appliances as delivering them.”

I am soooooo disppointed with this product! I purchased it on 12/26/2024 in an after Christmas sale, and was excited about it. I know it is not the top of the line GE product, but I did expect it to at least perform as advertised. The product was supposed to be delivered on NYE 12/31, but never made it there! once I finally received it on 1/10/25, I had it installed and it worked perfectly when the technician installed it, and the oven hasn't work since that day! I NEVER got to bake in it, I can ONLY use the cooktop. I have had it served 4 times with new parts by their repairman, and it STILL doesn't work. I requested to have it replaced with a BRAND NEW appliance, since clearly this one is a lemon, but GE refuses to replace it with a brand new unit!! Can you believe that?! I have been without an oven for nearly 2 months, and I have been MORE THAN PATIENT with this process, but I am told by their Consumer Relations dept that it can only be replaced with a new unit on a case=by-case basis. What kind of case do I need to make that hasn't already been made?!! I am telling all of my friends and colleagues about my experience and not to buy any GE products, but to search for other high quality, reliable brands! The saga continues......I have to file a claim with the BBB and the Attorney General Office in NJ to get some action. Very disappointed. This problem could have EASILY been solved with an apology for my inconvenience and a brand new replacement unit. Case Closed....but apparently GE doesn't care about customer satisfaction!

Installed a new GE dishwasher and it did not work. Scheduled a service call and he did some kind of reset or whatever and it was working ok. Tried use dishwasher a few days later and I was having the same problem. Now they expect me to take another day off from work for another service call because they don't work on weekends or after 5pm. Do not buy GE products.

If I could give 0 stars, I would. Never buy GE appliances—they are absolute junk, and their service department is even worse. I purchased a GE washer just a year ago, and it has already needed repairs twice. This time, I’ve been waiting four weeks for a door and motherboard replacement, only to have the technician cancel at the last minute. When I called to reschedule, I was told they had no one else available and that I would now have to wait another 15 days due to their backlog. Their customer service is nonexistent, their repair times are unacceptable, and their appliances are unreliable. Save yourself the frustration and buy a Speed Queen instead—GE is nothing but overpriced garbage.

We bought this refrigerator 5 years ago. Over the summer we noticed it wasn't always cooling. Then it stopped dispensing ice and water and the lights would never come on. We schedule a service call to have someone come out and look at. They replaced sensor buttons on both sides and replaced a light bulb. Once we tried to use it after they left, we still had the same issues, it wasn't cooling, and ice and water would not dispense. Another service man came out and said that the issue was the water filter board. He did not have the part on his truck, so he ordered it. Another guy came to install it and also found that the door hinges and the bottom were rubbing and could likely be causing the fridge not cool. He said that this should have been addressed initially. He repaired those. Once again, when he left, the same problems ensued. The fridge would never cool (even with the turbo cool setting) and the ice and water would not dispense. The last repairman came out again, did more testing and called other people about what else could be causing the issue. They suggested he repair the mainboard. He did that. He also noted that seemed to be a pinched wire that could be causing the issue. He stated that if did not work then there wasn't anything else they could do. Again, as soon as he walked out the door, the issue was still there. So I called GE again to find out what the next steps were. I talked to a lady and she told me that the service guy would have to come back to verify and write a report that nothing else could be done to fix the issue and if that was the case the GE would replace the unit. So the repairman came back out, called up the other people and they agreed that nothing else could be done. In fact, I heard the service guy say "This would be a good unit to do an autopsy on" The next day I called GE to move forward with getting the unit replaced since they either couldn't diagnose the issue, or knew what the issue was but couldn't fix it. The lady that I talked to said that since the fridge was not repairable, that they would offer me a new fridge at a discounted price. Again, this was not what I was orginally told, but I gave her the time to present her offer. I told her I wanted a similar style fridge, with no ice or water dispenser on the door, and ice maker in the freezer. She gave me the model number and price of $1,448. I told her that was not acceptable seeing as I was told otherwise previously. She stated that she would pass this on to the case manager to discuss further. Here's the most INSULTING PART!! After I got off the phone with her, I went to the GE website to look at the model of the fridge she gave me. The fridge was listed "On Sale" with a price of $1,448...ARE YOU SERIOUS?! You're going to discount $1.00, Not ok. It has been a week and I still haven’t heard from anyone, so I called again. The lady reviewed the case notes and stated that since the fridge was non repairable, that they could offer me a new fridge at a discounted rate...I immediately stopped her and said No, I need to speak to the case manager that was supposed to call me a week ago and never did. She said that she would schedule him to call on Monday. Not surprised, I never received a phone call on Monday. On Tuesday late afternoon, I received a phone call, only to be asked if I was ready to accept the previous offers made. I told him I was not a happy with the offers and was told this is the best they could do, as he already spoke to his supervisor. I then spoke to the supervisor and was told that these are the final prices and include delivery and installation, so it’s a good deal. (Come to find out…I was quoted prices for stainless steel, when my fridge is white). I then asked about being refunded for the part that were installed because I shouldn’t have to pay for parts that didn’t fix the problem. He said they could refund 1 charge, but not the other. He said their system showed that we never paid for the other charge, however I clearly have receipts and bank statements that prove my payment, with no refund to my bank account. Needless to say this is an ongoing issue and I will not be purchasing GE appliances again.

I bought a GE vent fresh washer and matching dryer. Washer was a year old in Dec ‘24. During that year under the GE warranty the light was replaced, the motor was replaced, and the bearings were replaced. Now under the extended warranty from Lowe’s and only a month out of manufacturer’s warranty the mother board has been replaced but it didn’t fix the problem so now waiting on some new wiring. I am so through with this washer and it is rated so high on so many sites. The salesman at Lowe’s told me he was a washer repair man for years and GE and LG were the best on the market. Well I got a lemon. One more call on my extended warranty and Lowe’s will replace it or give me my money back. The tech from the company that handles the extended warranty and has been repairing washers and dryers for 20 years says the best washers made are speed Queen. No aluminum, all steel and the only company that gives manufacturers warranties of 3 or 7 years depending on model. Every other company only gives 1 year manufacturer’s warranty and you have to buy extended warranty.

Bought GE front load washer and dryer $2300.00. 14 months in and washer quit working installed new parts still won’t work GE not standing behind product my advise to all buy top loaders the cheapest you can find they do not have the complexity of over rated computer controlled products and will last longer more reliable

I have a ge profile dishwasher which is 3 years old. Dish racks rusting. Did I mention it is only 3 years old! GE's response not under warranty. We can't help you! Customer Service is no longer important to these large companies which is surprising in this day and age of social media. So if I could give them 0 stars I would. They have forever lost me as a customer!!