GEReviews of ge.com

GE uses Bodewell as their service provider. Bodewell is Completely incompetent. Pathetic customer service. You will waste your time on each appointment, if they even show up. You will get nothing but the runaround with excuses. After 9 months and 5 appointments the appliance is still not fixed and GE could care less. This is an expensive in warranty GE café appliance. I will never in my life ever buy another GE appliance. In fact I don’t even want Bodewell to ever come to my house again! I’m done with them, completely done.

We purchased a suite of GE kitchen appliances in May, 2018. We have had problems that required service and repairs on our GE Profile refrigerator, dishwasher and gas oven. The only appliance that has not required service or repairs is the GE Profile microwave. But the worst of all has been our refrigerator model PYE22KSKISS. We have had this thing for 7 years now. In that time we have had to have four different service calls to address different issues with this refrigerator. During the most recent service call we were informed that the problem involved the cooling system which we could try to have repaired, but it would be very expensive and not worth it. We were further informed that the GE warranty that covers this issue has expired as it is a 5 year warranty and our refrigerator is now 7 years old. After only 7 years and we now have to replace this GE Profile refrigerator because of the GE poor quality and very limited warranty. The fact that GE only warranties its cooling system components for 5 years rather than the 10 years that at least some other manufacturers warranty is very disappointing. Our experience with GE has been a nightmare.

This has become the worst company in terms of customer experience. It is now a nightmare to try and schedule a service cll since they went to this Bodewell company. You now have to have separate accounts for both GE and Bodewell and their systems truly do no talk with one another I would steer clear of purchasing GE products after this last experience

So disappointed of the experience using GE washing machine, the few months brand new machine has problem, the technician came to fix it and reported to the office and the GE just gave me and answer is "I misused and closed my case, they can't fix the machine and the GE washing machine has so big quality issus that they don't admit it and gave the that answer, just don't want to take the responsibility. Make me so uncomfortable to use this Brand anymore. It is a very bad quality brand "GE"

We bought a GE washer and dryer when we moved into our new home on May 24th 2024. In April 2025 we contacted GE warranty service because our dryer would suddenly stop heating up. A local service company came out and checked everything and said they couldn't find a problem. It seemed to work ok for a few more weeks and then around May 12, 2025, the dryer just stopped in a permanent pause mode and would do nothing. I went through all of the trouble shooting thins they suggested and they said the would send out someone to repair it. They came out and said they were ordering two parts. One was the control panel and I think a computer board. They said it would take a week to 10 working days for the part to arrive and they would come out and repair it. Two weeks later I called and they said one part came in and they were waiting to the control panel that should arrive shortly. Today May 27, 2025 I called and was told the part was on backorder until June 24th, then it needs to be shipped to repair service. I'm sure that will not arrive until the end of June or the 1st of July. This is absolutely unacceptable. Horrible customer service.

I bought a new GE clothes dryer with a 12 month warranty and the heating quit after only 17 months. It cost $700 plus tax to buy and will cost (as per estimate) $349 plus tax to fix it. C'mon GE, you can do better than that. If you can't make a dependable product, get out of the business. It is just not right to have to pay half the purchase price to fix a product after 17 months. Caveat Emptor......Buyer beware!

My one year old GE industrial washing machine took a crap last week. I called and scheduled a warranty repair a few days ago. Repair was scheduled for today between noon and 5 pm. I took the day off and patiently waited for the repair man. No show. I called him. No answer. I called GE back and was told I should have contacted the repair guy in advance and not taken the day off of work to wait for my scheduled appointment... Now the repair guy isn't coming at all, but he's supposedly ordering parts and may or may not be here next Friday. Update 5/23/25 The repair guy didn't show up or call last Friday either. It is now the Friday after that and still no repair on my washing machine. June 3, 2025 Still not repaired.

Bought washer dryer set 1.5 years old washer died in will never buy ge anything again