Tom
Never felt like a valued customer ...
I contacted Gateway about a car they had advertised that I wanted to buy my wife as a birthday present. After calling and calling the salesman over a three week period, I finally talked to another salesman, and after a few days of going back and forth on the price, I purchased the car. I was told what to expect after my bid was accepted, but that’s the last instruction I ever got. I had to call a couple times about the title, and finally was told it “was in the mail”. I made arrangements to have the car shipped, and the salesman told me to give him 24 hours notice and they would charge the battery, put air in the tires, etc. I also asked for pictures of the car being loaded. When the driver arrived the car was not ready. It wouldn’t start and had to be winched onto the flatbed. Never did get one picture. Other things happen, but this is a review, not a novel. The only good thing that happen was my communications with Morissa. She was polite, always delivered on what she said she was going to do.