Chesterfield Valley InvestorsReviews of gatewayclassiccars.com

Our first person of contact, Jennifer, was very clear on how things would be laid out. After making the deposit, Jennifer was nowhere to be seen, and our reception was handled by many different people who had not been told anything about what we wanted. It was a nice venue, however, when it was time for the caterer's to set-up, they were unaware of where to do it. We had reserved all the rooms, with a bar/appetizer buffet at the front entrance. This was not done. everything was set-up in the back by the main buffet line for dinner. We spent extra money to have the appetizers/bar set up in the front, and was disappointed it did not turn out this way. The lady working the night of our reception seemed very disconnected. She didn't know how to dim lights (for father-daughter dance or first dance); the DJ had a hard time finding her to coordinate lighting; etc. Overall, I would rate it a 3. I loved the venue, and so did our guests. But, there was no communication between employees, so the layout of what we wanted did not happen and wasn't what we paid for.

The experience was great at the start - they could not have responded to calls or questions any quicker. Great service to make the sale. Waited several weeks for the car to ship because they did not have the title in hand and had to wait to get it from the car's owner (with all the usual excuses). The car arrived and things were fine except that there was no door key, rendering the car unlockable and therefore undriveable to anywhere but local / safe drive-thrus. They never mentioned that there was no door key (nor did my inspector find this out because they left the car open for him). This was a very expensive, recently restored car with less that 200 miles on it. It should have come with all of the keys needed to operate it. Following up left no satisaction, just "there never was a key" so tough luck. They made no offer to help to assist in any way or to pay to have a key made, and since it is a 60 year old car, this requires pulling the locks out to hopefully find a key-code or replacing them entirely. After driving the car myself about 200 miles it is now leaking so badly that is is not operable and I have a $60K paperweight - a local mechanic tells me that the "rebuilt engine" with new "this and that" was never rebuilt. Be careful, since they do not own the cars themselves they are relying on the word of what the sellers tell them, and in the fine print they can still tell you anything they want verbally without being held to account.

I think the salesmen are working more for the buyer and their own interests rather than mine.

Had a salesman just didn't care for his attitude he tried two low ball me on my truck , after I had seen similar trucks there not as nice priced higher , stuck to my guns and it sold for my number

The ad describing the vehicle was poorly written and contained inaccurate facts. When these issues were brought to their attention they did not make any attempt to correct their errors. The asking price for the vehicle was not in line with other vehicles of the same type. The vehicle did sell on the last day of the 90 day listing period. I offered to meet with the new owner to provide details about the vehicle, but was not given that opportunity.

I was able to sell my Buick through Gateway Classic Cars, but I was not completely satisfied with the experience. Communication was poor during the 7 months my car was on consignment, and there seemed to be a large turnover in personnel. After the sale, I was contacted by the buyer's state department of transportation needing more info from me to license the vehicle. My state is exempt from odometer statements, but the buyer's state is not. I had to fill out paperwork, have it notarized, and send it back. Gateway should have known the requirements of all states and fill out all required paperwork to make the sale complete.

I love Gateway they were very professional and nice they sold my Mustang quick

I hate the fact that there is no full disclosure on what your car sold for. You basically have to take their word for it and accept the money they give you, which to me gives a sense they're trying to hide something. It can be a small car world out there and eventually old and new car owners meet in person or on an online car forum and sale price will come up, so why not disclose it at the sale? Other than this concern, I would have given them a 5....