GatesFx LTD.Reviews of gatesfx.com

Response from GatesFx LTD.Sep 18, 2025

Hello Daryl! I was able to locate your account and looked further into your specific issue. I noticed that you opened a Deposit Bonus Account and you did not read the terms and conditions we emailed to you when you opened the account. In the terms that were provided to you it clearly states that your equity must stay above 20% of your initial deposit (this allows you to be in up to 80% drawdown on your account) or the bonus will be removed. This account type is best suited for traders who need more capital but also understand proper risk management and don't treat trading like gabling. I have reviewed your trading history and you you traded 1.5 lots on SPX500 during the Federal Interest Rate Decision (which is one of the most volatile news events for SPX500) with only a balance of $3999.62. This is very poor risk management (full porting) and not the type of trading behavior best suited for the Deposit Bonus Account as you must not exceed 80% drawdown of your initial deposit. We never misled you or scammed you, you simply did not read the instructions for the account that we provided to you when you opened the account. On your support ticket we tried to provide you with an account credit in good faith to allow you to regain the funds you lost by over-leveraging during a major news event but you closed the ticket. We are still here for you and hope to hear from you soon so that we can help you. Kind regards Gatesfx Admin

Response from GatesFx LTD.Sep 18, 2025

Hello Adim! I was able to locate your account and looked further into your issue. As we clarified on your support ticket, multi-profile hedging with another traders account is in violation of our policies. You opened an account under your name and then opened an account under a family members name so that you could have two Deposit Bonus Accounts allowing you to over-leverage (full port) buys on your account and over-leverage (full port) sells on your family members account. This was done intentionally to bypass our limit of 1 Deposit Bonus Account per user. This rule is in place for this specific reason to prevent abuse of the Deposit Bonus Accounts from over-leveraged (full port) hedging between the accounts. As we showed you on the ticket, the IP addresses and the device mac address on your profiles and also the trading accounts were the same. This behavior isn't tolerated and that is clearly stated in the Agreement to Open an Account that you accepted during registration with our firm. We also never took your funds or the funds you deposited into your family members account. We allowed you to withdrawal your funds and then yes, we did deactivate your account as this is our policy for abusers. We are sad that your actions led to your account being deactivated but we hope you do not continue to do this kind of abuse to your future broker partners. Kind regards, Gatesfx Admin

Response from GatesFx LTD.Sep 2, 2025

Thank you for the 5-star review! We’re thrilled we could resolve your issue in under 3 minutes. If you ever need anything else, our team is here and ready to help again. 🙌

Response from GatesFx LTD.Sep 2, 2025

Big thanks for the kind words! News events can be tricky, but our priority is making sure you’re protected. Glad we got it sorted instantly for you.

Response from GatesFx LTD.Sep 2, 2025

The client was trading on a Deposit Bonus Account, which comes with very specific margin and equity rules. In their message, they believed that “funds were taken” from their balance when in reality, the system automatically adjusted due to how the bonus structure works. We explained to them that: The bonus amount is not withdrawable equity; it is provided as trading credit to increase available margin. Once losses begin to reduce equity, the platform deducts from the bonus first. This can appear as a “deduction,” but in reality, it is simply the trading credit being reduced in line with losses. Their margin level was impacted by this automatic adjustment, which triggered their stop-out level. No one “manually removed” funds from the account. The system automatically handled the equity and margin as per the rules of a Deposit Bonus Account. Despite our detailed explanation, the client confused the bonus credit with their own deposited funds and profits. We clarified multiple times that their actual deposit and profits were never taken away; only the bonus credit was adjusted in line with their trading activity. Unfortunately, the client insisted otherwise and did not accept the explanation, even though the account statement and system logic showed everything functioning correctly.