GatesFx LTD.Reviews of gatesfx.com

Response from GatesFx LTD.Oct 11, 2025

Hello Gabriel! I am sorry to see your frustration with our Deposit Bonus Account. I was able to locate your account in our system to review your account details and trading history. After looking at your trading history I noticed that you were trading US30 with very large lot sizes on the bonus account and you exceeded the drawdown limit which is why the bonus was removed from the account. This is why it is especially important that you make sure to read the terms and conditions for the account that we email you with your login credentials when you open a Deposit Bonus Account. If you take only one minute to read the terms, it clearly states that if you are in 80% of drawdown, the bonus is removed and all positions are closed. This rule is in place to prevent further loss of your capital as well as our since we are matching your deposit from our own company funds. The Deposit Bonus Account is designed to give responsible traders the ability to scale their account faster by doubling their balance. For traders that treat trading like gambling and over-leverage (full-port) the entire account on one trade setup, lose both their capital and our company funds due to irresponsible and reckless trading. We even tried to credit your account with additional funds to compensate you out of good faith because you did not read the terms and conditions for the Bonus Accounts but you never responded to your support ticket. The offer still stands but we request you read the terms and conditions for the Bonus account before trading it again. We will soon launch our education hub as well and it will contain an extensive module covering [roper risk management which will also help you avoid future situations like this and ensure longevity of your account. As for the spreads on the Deposit Bonus Account, as outlined in the terms and conditions, the Bonus account conditions are based on our STP Standard account with spreads starting at 1.0 pips and no commissions. If you prefer raw spreads, we recommend using the ECN Raw Account as this account has zero spread markup from liquidity providers and has a low flat-rate commission of only $7 for all pairs. This is the best account for you if you prefer trading raw spreads. During active sessions most pairs trade between 0.0 - 0.2 pips of spread giving you an edge in the market! Again, we are sad to see your frustration and your support ticket is still open and our offer to credit your account because you did not read the terms and conditions for the bonus account still stands. We would love to keep our relationship as your trusted broker partner. At your earliest convenience, please just respond to your helpdesk ticket and we would love to help you along. Have a wonderful weekend! GatesFX Admin

Response from GatesFx LTD.Oct 17, 2025

That’s awesome to hear! 🙏 We really appreciate you taking the time to share your experience. Our support team works hard to make the onboarding process smooth and stress-free from uploading documents to full account verification so you can get trading as quickly as possible. We know how important it is to have a broker that actually communicates and keeps you updated every step of the way, so hearing that our team delivered exactly that means a lot. Thanks again for trusting GatesFX we’re excited to have you trading with us and part of the family! 💪📈 Team GatesFX

Response from GatesFx LTD.Oct 17, 2025

We really appreciate that! 🙏 Glad to hear you’re enjoying the experience from our raw spreads to the fast deposits, smooth withdrawals, and responsive support team. We put a lot of effort into keeping everything efficient and transparent so traders like you can focus purely on the charts and your setups, not on waiting or worrying about broker issues. Hearing feedback like this reminds us why we do what we do to create a trading environment that feels professional, fair, and built for serious traders. Thanks for the trust and for being part of the GatesFX family 💪📈 Team GatesFX

Response from GatesFx LTD.Oct 17, 2025

Really appreciate you taking the time to share this! 🙏 We’re thrilled to hear your experience with GatesFX has been smooth from the start from registration to customer support. Our team takes pride in being fast, transparent, and always available when traders need us most. It’s great to know you’ve already seen how responsive we are, and we’re confident you’ll be just as impressed once you process your first withdrawal. We’ve worked hard to make deposits and payouts seamless, secure, and lightning-fast⚡️ Thank you for trusting us and recommending GatesFX we’re glad to have you trading with us and part of the family 💪📈 Team GatesFX