Gate 1 TravelReviews of gate1travel.com

Got a $500 Boucher for future travel and $238 from the airline back.

Please stay away! Gate one are con artists with no compassion and poor customer service. Would not even give a credit for future travel nor speak by phone to resolve matter. Stole money from me during Corona virus pandemic due totheir own greed.

4 of us recently took a tour to portugal and loved it. Gate1 accomadations were very nice and the tour guide,Berta, was wonderful. She was so knowledgeable and gave us a fantastic tour. Gate1 also helped us make arrangements to stay an additional 2 days. I am planning a family trip to portugal and Spain next year and I will not consider using any other travel system other than Gate1. They are wonderful and I'm hoping to get Berta as a guide again. She made the tour fun and she was fabulous.

I was scheduled to depart on a 16-day Thailand trip on April 16th 2020 and my trip was affected by the Corona virus and canceled. I received my credit so that I can rebook the trip, but the promotional coupon that we used to book our trip that saved us $360 each is not valid now. I feel like it is unfair that the promotional credit that we used to initially book the trip is no longer available to us since we did not voluntarily cancel this trip. Now we have a credit for a trip that we can take on next year that we will have to end up paying more for if we can't find another promo code to use. We are risking not having the date available that we need by waiting to look for a discount code. on top of it not being fair that we are forced to use a credit and not able to receive a refund, I feel like the company is squeezing more money out of us than necessary because all of the bookings are more expensive now than they were before. I would really appreciate it if someone would understand that thousands of guests are going to have the same problem and issue us all of the credits that we use to book the trip so that we can rebook at the same rate.

7 day PERU/Lima/Cusco Machu Picchu: I recently returned from a trip to Lima, Cusco and Machu Picchu with my stepmom. I'm 31 and my stepmom is 56. My dad purchased this "girls trip" for us as a gift. I had not done group travel before this trip, let alone a group travel of ages ranging from my age to older than my stepmom's. I truly have no words to describe the enjoyment, genuine and exploratory week we had with Americo Romaineville in Peru. He is an excellent example of the education and sincerity that goes into your trip's, and a great example of the strong character of the Peruvian people. Every detail of our trip was organized down to the "t," and my stepmom and I, being two solo female travelers, truly never felt worried about a thing, or that any loose end was missing. The mixture of experiences we had throughout the week, from learning about the Incan culture, exploring and listening to the mysteries of Machu Picchu and Saqsayhuman, and listening to Americo's "behind the scenes" and genuine stories, history and facts about the country and region left me in awe. I started this post saying I was 31 and had never done group travel before because I was a believer that "doing it alone" was best. I enjoyed doing all of my homework and putting the pieces of my trips together myself in the past. However after this trip I can firmly say, if every guide is like Americo Romaineville, group travel is the way to go. I learned history and context of Peru that would have been impossible on my own, and made a true "second family" I will remember forever. On the last night together, a member in our group gave a speech thanking Americo for everything he did for us. From juggling a large group with varying personalities, to making sure every detail was taken care of, he stopped at nothing, and made our experience in Peru one I will hold dearly in my heart forever. Thank you Americo and Gate 1 Travel!

My family members have 2 reservations with Gate 1 for travel to Amsterdam 4/9/2020. (Reservation 1778272 and 1766596). Gate 1 has said would allow rebooking and airlines (United and Delta) have said no charge for change fees for this date. 4 of us have sent numerous emails to the site specified during this difficult Coronavirus period. There has been no response to date. The phone numbers provided ring for 2 minutes and do an auto cutoff. There appears to be no way to get them to respond. I have been on prior Gate 1 trips without issue. I understand this is a difficult time, but it’s unreasonable not to be able to discuss situation and confirm rebooking over 4 days.

I find that a lot of people use the power of social media when they have an axe to grind, more so than when they actually have a positive experience. After having read the other reviews, I would have to disagree with most of them. My husband and I and two of our friends recently returned from a trip to Morocco. We generally do not do guided tours, but when we saw the deal Gate 1 Travel was offering, we pounced on it. I will say, however, we were a little skeptical going through a travel agency we've never used before, but what's life without a little risk? I found the booking process to be simple and straight forward. They are upfront about what they are responsible for, what they are not, and what you are responsible for. I read the disclaimers front and back and they were very thorough. They mention that they are not responsible for any flight changes (as the airlines operate independently), what type of transportation they will use (and if you bother to look at a map, you should know approximately how long it will take to get from one point to another if you're going to multiple cities), etc. Like I mentioned earlier, we had a great experience. A representative met us at the airport on time, the drive to the first city (meeting point) was smooth and uneventful, and the hotel was as promised. There, we met the other travelers and our tour guide at the orientation. Throughout our 13-day, 6 city tour, our tour manager (Ben), proved to be top-notch. He was very knowledgeable, personable, protective, and you could tell from the get-go that he was passionate about his job and he also loved his country. Ben made an impression on us and he had a direct impact on our experience in Morocco. We cannot say enough good things about Ben! As for the other aspects of the trip (lodging, transportation, etc.), Gate 1 Travel delivered everything they promised. We stayed at the hotels that were on the itinerary, all the meals listed were served, and the tour bus was clean and comfortable. We all felt we got our bang for the buck and then some! We would definitely travel with Gate 1 in a heartbeat.

This holiday started off on the wrong foot. Arrived @ Auckland Airport ... it was extremely busy @ 6:30am ... it took a very long time to get thru customs. Once we got to the ground transportation area ... there was supposed to be a Gate 1 person waiting to take us to our hotel. We hung around here about 2 hrs looking and inquiring about Gate 1 driver. My cell phone does not work in NZ. Was going to use the pay phone, as I had a loaded phone card, but it required credit card to be inserted. I declined as I had no clue what amount they were going to charge my credit card. Was about to purchase a temporary cell phone, when all of a sudden a person holding a Gate 1 sign appeared. We approached him and explained we had been waiting some 2 hours for him, only to find out he was there to pick up 2 different passengers. However, he did agreed to take us to our hotel. The Gate 1 drivers had NO LIST of names of the people they were to pick up and transport. If they did, they would have known we were MIA! We had previously traveled with Gate 1 and it was a quite favorable and memorable trip! I can't say the same for this trip. The country is very scenic and the people very nice and friendly. The tour manager Kevin, even with his bad jokes, was good. The numerous cities and towns were rather interesting. However, I didn't realize that when we signed up for this trip ... it would be ONE long boring bus excursion. I'll say we spent an average of 3-4 hrs per day on the bus. Boring!!! Boring!!! We would stop in small little towns for some hurried sightseeing, meals and bathroom breaks. Plus we were advised we COULD NOT use the onboard bus bathroom. Wazup with that??? There is NOTHING mentioned in the Gate 1 travel literature that says this was going to be a very long and boring bus trip. Granted we covered a lot of territory, but I DID NOT intend on a spending 3 to 4 hours per day on a bus!!! This should be pointed out in the Gate 1 Travel literature.