Gate 1 TravelReviews of gate1travel.com

I have travelled 3 times with them. I saw them gradually decline from an ok/ convenient travel provider to a low quality , cheap provider. Most people I know who like half decent travel have dropped them. So if you want more for less, they are for you. They will soon be keeping you in tents overnight

I have taken four trips with Gate 1 and have been extremely happy with all of them. All were well organized, professionally led, and budget friendly. I’m amazed at the quality of the hotels and meals provided for the price. In many places, the lodging was unique and had more of a boutique vibe than a chain vibe. For example, one of the hotels in Ecuador had a private hot springs right outside the door of my room. I couldn’t have researched and booked a more extensive and unique tour myself. I’m so looking forward to next year and booking another tour with them.

I have waited 6 months for a $450 dollar refund. Just got an email saying they’ve finally sent me a refund, but ‘we’ve deducted $85 for the administration fee’. I don’t know any company that profits from stealing refunded money that doesn’t belong to them. In England it’s illegal. Their communication has been completely automated responses for 6 months, and no contact number available. I’ve never had such a terrible and criminal service. I really needed all my money back. So angry and disappointed.

I bookeda holiday in September with gate one the company vieling authorised a refund for my flight cancellec gate 1 have still not responded or payed me back my money please do not use this company they will blame it on the airline but they are the ones in charge of returning are money

I will preface my comments by letting you know I am a travel agent. I discovered Gate 1 Travel in late 2015. I could not believe the prices for the trips I reviewed. I decided to give them a try before I booked clients which is my usual pattern. We booked a trip to China between Thanksgiving and Christmas 2015. We were visiting our Daughter and Family out of state and I thought it was silly to fly back home and turn around a couple of weeks later and fly back, so I found this Gate 1 trip to China. This was a 10 day trip with 8 nights of hotels in Beijing and Shanghi, all transfers, air from LA to Beijing, Beijing to Shanghi, Shanghi to Beijing and then back to LA for a price of $799 each. I was extremely skeptical with such a low price and did some checking on the company and could not find any issues. So, we gave it a shot. Additionally we booked 7 outstanding excursions for a total of $323 each and were in a small group of less than 30. The hotels were outstanding (4 & 5 Star), the tour guide was exceptional, the tours were on par or better than other much higher end tours, the transfers were seamless. The entire trip was off the charts of my expectation. Since this first trip, we have made numerous trips with Gate 1 and booked many clients with Gate 1. All of us have come away with how can they provide a top quality experience at such a fantastic price? I am still scratching my head over this but also booking with them as often as possible. I am so pleased that we took a chance and discovered a true Gem in the world of Travel. They are no doubt the best bang for your travel dollar. All of my interactions with Gate 1 staff while booking trips or on a trip have been excellent. They truly understand customer service as well as providing an unbelievable cost effective travel opportunity. I strongly recommend them to all of my Family, Friends and Clients. Do not let the low price deter you from experiencing what this first class company has to offer!

Gate 1 is the best travel agency. What you see on paper is what you get. Nothing but good experiences with their trips.

my outbound flight to Gothenburg changed and I need to cancel the ticket. However I want to keep the inbound and I need a new ticket and asked Gate 1 to contact me - this was 1 week ago and despite to emails there has been no contact - its like they dont want business - rubbish service

I had an Central European trip booked for June 2020. I have travelled with Gate1 on 4 previous trips and have been very impressed with the organisation, guides, accommidation and value for money on each of these 3 trips. Due to covid19 the 2020 holiday was cancelled but will definitely be rebooking this trip once their programme starts up agaon.