Hallene L.
Airline cancellation with Gate 2
Our tour to Sicily in was wonderful, however getting there was a nightmare. We booked the air travel with Gate 1 but when we arrived at the airport, our fight was cancelled and we received no prior information. There were other carriers that we could use but Gate 1 travel desk wouldn’t rebook us but Swiss Air did it with no problem. If it wasn’t for Swiss Air we would have lost 3 days of the with no partial refund
Response from Gate 1 TravelApr 27, 2026
Thank you for sharing this feedback. Your comments are very important to us. We regret that your experience did not meet your expectations. We have provided your contact information to our customer service team who will reach out so that we can try to make this right for you.




