gaspofficial.comReviews of gaspofficial.com

Absolutely shocking service. A true dishonest company with zero accountability. Beware to anyone looking to order GASP products.

Customer service stinks. Still waiting to hear on a return request I have made. 10 days and still no reply !!! Numerous emails sent since and no response. Very disapointing !!! Update 16:22: The original order was **1245138 (Gasp Hoody)**, which was processed by Mike on 18 September at 15:21. I then replied to Mike on the same email chain regarding a previous order, **1242787**, and requested a return. This email was sent on Friday, 18 September at 15:55, which was **10 days ago**. So, my timeline is absolutely correct. I'm more than happy to provide email evidence to support this, but I would have expected these communications to be readily available in your own records. It seems likely that my original request has simply been overlooked, which is exactly why I have stressed the importance of conducting your due diligence. I also subsequently placed another order, **1245166**, which I now wish to return. I have sent several emails about this, including a further email on 27 September requesting returns for both orders **1242787 and 1245166**. To be clear, the 10-day timeline relates specifically to my original return request for order 1242787, which was submitted on 18 September. Therefore, the suggestion that my comments about how long I have been waiting are inaccurate is simply not correct. Quite honestly, it shouldn't be this difficult to arrange a return. Having to repeatedly chase requests and explain the same situation, particularly when the email correspondence should already be available to your team, is frustrating and creates an unnecessary amount of hassle for the customer. These kinds of oversights have a real impact on the customer experience, and I would have expected a much smoother process. I would appreciate it if you could take the time to review the full email correspondence and order history before making any further statements about the accuracy of my timeline. I simply want both return requests to be acknowledged and processed without any further unnecessary delays. I look forward to your response and confirmation that both returns are now being dealt with. I also would like an admission from your side that the return request was made 10 days ago. Update 16:54 I have shared the email evidence of my request for a return on the 18th September. I expect to see an admission on your part that my timeline is accurate. Lets see if GASP (SF Group) has some integrity and accountability. Just to state, I did not mention order 1245138 at any point until you mentioned it. I simply requested a return of the back of the same email chain which should of been picked up. Update 18:48 GASP have now issued me with return slips for my order and banned me from purchasing anything from them in future. No accountability at all. I ask people to review the previous reviews as this seems to be a common trait. Some examples below. Keiths review on Jun2 2026 'Their website states you've got to email them for a returns label so you can send your order back for a refund but they never respond to your email.' Ameer Suhail on Aug 6th 2026 states "Twice, in writing, I inform them that the delivery address they cling to is no longer my own. Both communications are ignored." MilanH Jul4 2026 "Also, i made another order after that, sent a email requesting a return label, no reply been 5 days. .... useless." Leo Hlalo on Mar 10 2026 "doesn’t answer my mails, ignores." J.V Jan 12th 2026 "What makes this even more frustrating is that GASP has not responded to my messages about this problem." In addition to this, GASP has now issued me with return slips charging £11.00 per order, despite the return charge being advertised on your website as £9.00. This is a breach of UK consumer protection and pricing rules. The CMA's guidance states that prices provided to consumers should be clear, complete and accurate, and that mandatory charges should be disclosed clearly and upfront.

Ordered a pair of shorts, quality of the product is fine but they did not fit how I expected. Reached out to customer service about the exchange process. Was told to obtain a return label, to which I sent a follow up email asking if I had to purchase this myself? I sent 3 additional emails and never heard back. It wasn’t until 5 DAYS later when I had to send a new email thread to customer only to receive an unprofessional response saying that I had to pay for my own return label which is wild for a clothing brand in today’s day and age. Every other gym brand I have purchased from is very accommodating and provides a return and shipping label. Very disappointed in the lack of communication and service from GASP.

In all my years as both patron and observer of commerce, seldom have I encountered a company as woefully indifferent, as operationally contemptuous, and as cynically dismissive of the most elementary obligations as GASP clothing. Let us begin with their handling of a defective garment. An item arrives already compromised and proceeds, with almost insolent promptness, to tear. I supply the evidence they demand and state that a refund is required, not another specimen of the same shoddy merchandise. This distinction is treated as optional. A replacement is dispatched regardless. Twice, in writing, I inform them that the delivery address they cling to is no longer my own. Both communications are ignored. The parcel is sent anyway and now lies marooned in a place beyond retrieval. A third message, registering the full measure of this farce and the rapid evaporation of my patience, meets the identical silence. I am thus reduced to the undignified necessity of a bank dispute, while the company continues in its untroubled refusal of responsibility. This is not mere incompetence. It is a studied disregard, a quiet contempt for the person who has already paid. GASP has succeeded in transforming a simple commercial exchange into an exercise in humiliation. They do not merely fail at customer service or product integrity; they represent the degradation of the basic compact between buyer and seller. Their model appears built not on craftsmanship or respect, but on the serene extraction of money followed by the serene ignoring of consequence. No self-respecting person should patronise them. No discerning soul should risk either wallet or dignity on their offerings. If there is any justice in commerce, GASP clothing will vanish as swiftly as they appeared, consigned to that ignoble graveyard reserved for brands that mistake silence for strategy and contempt for their customers as cleverness. Avoid them. Your time, your money, and what remains of your patience will thank you.

Good clothing for a solid price. Customer support has become horrid. Months ago you would receive a reply within the next 48 hours. A month ago i made a order, 250 usd worth, never got tracking number, sent a email got it 7 days later, turns out my package was sent to the wrong country, no support or replies, been 3 weeks. Also, i made another order after that, sent a email requesting a return label, no reply been 5 days. .... useless.

I'd give them no stars if I could. Bought a couple of items off them. Quality is poor and sizing wrong. Their website states you've got to email them for a returns label so you can send your order back for a refund but they never respond to your email. Ive now got t-shirts i don't want and can't send back for a refund.

Very bad, buy anything else. The guy working there was very angry to me, cancelled my orders. He banned me, doesn’t answer my mails, ignores.

I had a very disappointing experience with GASP. My order was processed incorrectly from the start: I received two black hoodies, but one of them was a completely different model than what I had ordered. I returned both items as instructed. However, despite returning everything, Klarna still shows an outstanding balance for one of the hoodies. This amount has clearly been processed incorrectly. I strongly believe the issue started because the wrong item was sent to me in the first place. What makes this even more frustrating is that GASP has not responded to my messages about this problem. I am now left with an incorrect Klarna charge for items that were never mine and were already returned. Poor order handling, incorrect billing, and no customer support. Edit: Johanna from customer service claims that the package was only 1 kg and that this wouldn’t be possible for just one hoodie. The funny thing is, this is stated on the label that was already in the package for the return. I assume GASP cannot know in advance that you are only returning one hoodie? Strange. Really a terrible customer service.