Absolutely shocking service. A true dishonest company with zero accountability. Beware to anyone looking to order GASP products.
AM
Alistair M.
Customer service stinks
Customer service stinks. Still waiting to hear on a return request I have made. 10 days and still no reply !!! Numerous emails sent since and no response. Very disapointing !!!
Update 16:22:
The original order was **1245138 (Gasp Hoody)**, which was processed by Mike on 18 September at 15:21. I then replied to Mike on the same email chain regarding a previous order, **1242787**, and requested a return. This email was sent on Friday, 18 September at 15:55, which was **10 days ago**. So, my timeline is absolutely correct.
I'm more than happy to provide email evidence to support this, but I would have expected these communications to be readily available in your own records. It seems likely that my original request has simply been overlooked, which is exactly why I have stressed the importance of conducting your due diligence.
I also subsequently placed another order, **1245166**, which I now wish to return. I have sent several emails about this, including a further email on 27 September requesting returns for both orders **1242787 and 1245166**.
To be clear, the 10-day timeline relates specifically to my original return request for order 1242787, which was submitted on 18 September. Therefore, the suggestion that my comments about how long I have been waiting are inaccurate is simply not correct.
Quite honestly, it shouldn't be this difficult to arrange a return. Having to repeatedly chase requests and explain the same situation, particularly when the email correspondence should already be available to your team, is frustrating and creates an unnecessary amount of hassle for the customer. These kinds of oversights have a real impact on the customer experience, and I would have expected a much smoother process.
I would appreciate it if you could take the time to review the full email correspondence and order history before making any further statements about the accuracy of my timeline.
I simply want both return requests to be acknowledged and processed without any further unnecessary delays. I look forward to your response and confirmation that both returns are now being dealt with.
I also would like an admission from your side that the return request was made 10 days ago.
Update 16:54
I have shared the email evidence of my request for a return on the 18th September. I expect to see an admission on your part that my timeline is accurate. Lets see if GASP (SF Group) has some integrity and accountability.
Just to state, I did not mention order 1245138 at any point until you mentioned it. I simply requested a return of the back of the same email chain which should of been picked up.
Update 18:48
GASP have now issued me with return slips for my order and banned me from purchasing anything from them in future. No accountability at all.
I ask people to review the previous reviews as this seems to be a common trait. Some examples below.
Keiths review on Jun2 2026
'Their website states you've got to email them for a returns label so you can send your order back for a refund but they never respond to your email.'
Ameer Suhail on Aug 6th 2026 states
"Twice, in writing, I inform them that the delivery address they cling to is no longer my own. Both communications are ignored."
MilanH Jul4 2026
"Also, i made another order after that, sent a email requesting a return label, no reply been 5 days.
.... useless."
Leo Hlalo on Mar 10 2026
"doesn’t answer my mails, ignores."
J.V Jan 12th 2026
"What makes this even more frustrating is that GASP has not responded to my messages about this problem."
In addition to this, GASP has now issued me with return slips charging £11.00 per order, despite the return charge being advertised on your website as £9.00. This is a breach of UK consumer protection and pricing rules. The CMA's guidance states that prices provided to consumers should be clear, complete and accurate, and that mandatory charges should be disclosed clearly and upfront.
Response from gaspofficial.comSep 28, 2026
We would like to clarify the record.
The original order referenced in this review was canceled at the customer's request because we were unable to add an additional item to the order. A full refund was issued, and confirmation was provided by both our team and PayPal. There was no return associated with that order.
The customer later contacted us regarding two separate orders. That return request was received much more recently, and we provided the applicable return instructions and return label. We are continuing to honor that return and will process any applicable refund in accordance with our return policy.
We have also provided documentation confirming the original refund and have responded to the customer's subsequent concerns. Unfortunately, several of the claims made publicly do not correspond with our records of the orders, refunds, and communications involved.
While we are always willing to work with customers to resolve legitimate concerns, after reviewing the overall history of this account and our repeated interactions, we have made the decision to discontinue future business with this customer. The current return will still be honored and processed appropriately, but we will not accept or fulfill future orders associated with the account.
We believe this is the fairest way to conclude the matter while ensuring that our obligations regarding the current return are fulfilled.
BD
Barry D.
Everything I’ve ordered from them has…
Everything I’ve ordered from them has been great. Love the oversized thermals and I’ve gotten compliments on my shirts from some of the gym uncs lol they’re rocking Gasp now too. Only ever had one issue where the postal service lost my package, I emailed support and they got back to me right away and had a new order on its way. One shirt was out of stock in the original size and color I ordered but they let me know right away and let me pick another one.
TO
Tove
Love the community
Love the community, love the clothes!
NL
Nina L.
Super fast delivery with Instabox
Super fast delivery with Instabox! As always, great quality too!
BP
Brendan P.
Very poor customer service and communication
Ordered a pair of shorts, quality of the product is fine but they did not fit how I expected. Reached out to customer service about the exchange process. Was told to obtain a return label, to which I sent a follow up email asking if I had to purchase this myself? I sent 3 additional emails and never heard back. It wasn’t until 5 DAYS later when I had to send a new email thread to customer only to receive an unprofessional response saying that I had to pay for my own return label which is wild for a clothing brand in today’s day and age. Every other gym brand I have purchased from is very accommodating and provides a return and shipping label. Very disappointed in the lack of communication and service from GASP.
Response from gaspofficial.comSep 2, 2026
We'd like to clarify that our return instructions, which were provided to you by our customer service team, clearly state that customers are responsible for obtaining and paying for their own return shipping label. This is our standard return policy and applies to returns that are made because an item does not fit as expected.
We understand that you may prefer a company that provides complimentary return shipping, but that is not a service we currently offer. We do, however, make our return requirements available to customers before they send an item back so there are no unexpected requirements during the return process.
We also apologize if there was a delay in communication during your follow-up emails. We appreciate your feedback and will continue working to improve our response times.
— AM Fitness Support
AS
Ameer S.
Avoid at all costs.
In all my years as both patron and observer of commerce, seldom have I encountered a company as woefully indifferent, as operationally contemptuous, and as cynically dismissive of the most elementary obligations as GASP clothing.
Let us begin with their handling of a defective garment. An item arrives already compromised and proceeds, with almost insolent promptness, to tear. I supply the evidence they demand and state that a refund is required, not another specimen of the same shoddy merchandise. This distinction is treated as optional. A replacement is dispatched regardless.
Twice, in writing, I inform them that the delivery address they cling to is no longer my own. Both communications are ignored. The parcel is sent anyway and now lies marooned in a place beyond retrieval. A third message, registering the full measure of this farce and the rapid evaporation of my patience, meets the identical silence.
I am thus reduced to the undignified necessity of a bank dispute, while the company continues in its untroubled refusal of responsibility. This is not mere incompetence. It is a studied disregard, a quiet contempt for the person who has already paid. GASP has succeeded in transforming a simple commercial exchange into an exercise in humiliation.
They do not merely fail at customer service or product integrity; they represent the degradation of the basic compact between buyer and seller. Their model appears built not on craftsmanship or respect, but on the serene extraction of money followed by the serene ignoring of consequence.
No self-respecting person should patronise them. No discerning soul should risk either wallet or dignity on their offerings. If there is any justice in commerce, GASP clothing will vanish as swiftly as they appeared, consigned to that ignoble graveyard reserved for brands that mistake silence for strategy and contempt for their customers as cleverness.
Avoid them. Your time, your money, and what remains of your patience will thank you.
Response from gaspofficial.comAug 6, 2026
Hi,
We're disappointed to read your review, as it does not accurately reflect how this matter was handled.
Although we had concerns regarding the reported damage, we chose to replace the item as a gesture of goodwill to ensure your issue was resolved. A replacement was promptly shipped to the delivery address associated with the order.
We understand that you later advised us of an address change. Unfortunately, once an order has entered the shipping process, we are not always able to redirect or modify the destination.
Our goal is always to work with customers in good faith and provide fair resolutions when issues arise. While we respect that not every customer will be satisfied with the outcome, we believe it's important that public reviews accurately reflect the steps that were taken to assist.
JB
Jessica B.
Such an incredible brand
Such an incredible brand! I have used this company for quite a few years and not only has quality remained top tier but they also constantly find ways to improve. I have never been unsatisfied with anything I have ever used from them. 10/10 recommend. Great quality, wonderful customer service, and fast shipping!
