Yazmin
The worse car experience
The worse car experience, Don't buy from here. I live in Tulare California and their closest repair shop is 1hour and 30 minutes from my house. It is a private own shop what you would call a pop and mom shop. Customer Service is rude including upper management. I was sold on the idea that they had a very good insurance and that the service department was fast and easy, but it was a lie. It took me a week for someone to find me an appointment and I had to call numerous times for it. They kept saying someone will call you in 24 hrs. Never happen. Will Never buy a car here EVER AGAIN. After they ask me to call their number so they can help, they just left me more upset, they made fun of my and they were unable to resolve anything. Now they said I may have to pay a copay for my car to go to the mechanic. Did not offer to work with me whatsoever. I ask them if they can take the car for me since I don’t feel safe and all the guy kept saying was to look at my contract for what they can or can’t help me with. WORSE EXPERIENCE may have to start looking for some legal advice. Such horrible customer service.
Response from ganasauto.comMay 7, 2024
Hello Yazmin sorry to hear your experience was less than 5-stars. If you’re open to discussing your experience further, please feel free to contact us at (855) 452-4806 and we will be more than happy to assist you.