GamerModzReviews of gamermodz.com

So first i do the send in service and i get a call 8 days later telling me they cannot use my controller because its for the xbox one s. thats understandable i get that. so i upgrade to a prebuilt. A couple weeks later my controller was still being painted. So i emailed them and got a very sarcastic rude response. another week goes by and my controller still is not ready. i email them again. they tell me that my controller will be shipped at noon on the day i email them. a few more days go by and my controller still didnt ship. they gave me some lame excuse that they had to patch the mod because of an update for infinite warfare. they gave me the option to either leave it and send it or fix the mod. i dont play infinite warfare so i didnt care. yet they still did not send it. finally i got a call a few days later telling me they were sending it finally. i get the controller and its not even what i ordered. i wanted a matte finish but received a gloss one. they told me after i emailed them again that because i got a splatter on it that they had to put a gloss finish over it to stop it from coming off. i wouldnt mind if i was informed prior but nope. they dont care about the customers. so in all i waited over a month to get my controller back and to get the controller i ordered, the controller was NOT what i ordered, and they could not care less that i am unhappy with their product. Terrible service, terrible company, terrible controller. Just buy the mod pack from wal-mart. its better and has all the same features minus the custom controller that they will make wrong anyway.

gamermodz, treats you differently based on what area you live in. for example, I live in New York City and they made me jump through hoops to buy this controller. they ordered me to email them different forms of ID just to send the controller to me even though I already paid for the controller in full. if you live in different areas they dont require such identification so their actions can be looked at as discriminatory. think twice about writing a bad review about them because they will decline to offer you assistance if you ever need service or just want some instructions clarified since they dont offer instructions with your new very expensive controller that you just brought for a birthday present. Now I will post some of their remarks they left me through email and you can make the decision if you feel comfortable giving this company your hard earn cash if you cant write a bad review about them. Gamermodz: "Not sure if your life really sucks that bad, or if you simply like harassing others. Either way, please find another controller company to harass and STOP purchasing from us." Gamermodz: "will no longer accept or process orders from you" Gamermodz: "yes we are taking precautions on orders that come from that area. As a result, we do scrutinize orders more closely from New York." When I needed help with their controller due to malfunction problems or just me not being used to the settings because it does not come with any instructions Gamermodz replied "you should not expect any service going forward." I really wanted to like the controller, but when I purchased what was supposed to be the latest version modded controller "6.0" I received 5.0 instead. I called to try to get the controller that I actually ordered and they insisted that I pay a $20 restocking fee for correcting their problem.

I ordered a controller and had problems right away ,it just didn't work so they did do a tech call and couldn't solve it so they had me send them one of my old controllers and they said they could give me what I ordered that way ,but again when I got it back ,it doesn't work and I haven't heard back from then since ,they were supposed to call me but they haven't called so in the end I paid for nothing . Very unsatisfied, wouldn't recommend this company to anyone

After waiting nearly a month for my controller I received one that was nothing what I had ordered. Was told by the "Customer Service Rep" that I would have my order expedited to me, my triggers were out of stock so I changed to what he had said they had in stock. After a week of my order being "in progress" I called and was told they were waiting on parts, that I was told they had in stock, from China due to the Chinese New Year. I then had to change my order AGAIN to parts they had in stock, and after 2 months from my 1st order finally received my controller. But still paid full price with no kind of discount or compensation for my troubles. Very unhappy that I had to be the one to get into contact with them when they were the ones that screwed up.

When i purchased my modded PS4 controller, it was projected to ship within two weeks of my purhcase date but it actually took over 3 weeks before Gamermodz could ship out my controller. I had emailed the Gamermodz customer service team at the end of the second week & received a reply stating that they were running a bit behind schedule but my controller would be shipped out early next week, which didn't happen obviously... When my controller arrived, it did not come with instructions but i was provided with a link to which where the instructions were available (not too bad). I like to play with a tactical layout with my R1/L1 & R2/L2 buttons flipped and found out that the rapid fire mod does not work with the buttons flipped, which i was not too happy about as there was no mention about it during the controller options setup phase. Aside from that, the other mods seem to work pretty well and the two extra buttons on the back of the controller were pretty comfortable to use. ***UPDATE 4/4/2016 "The controller now has the ability to flip layouts!!!! Contact us and we can work with you on getting updated code on the controller." So after seeing this reply from a GamerModz representative to my review... i called their customer support line to see how they could get the updated code on my controller so i can use the flip layout with the features of the controller. Guess what? They actually pulled through, the controller features now work with FLIP LAYOUTS!!!! But then again... i would have to send in my controller and pay an extra $20 for it because apparently they don't do anything for free, according to the representative on the phone... LOL, seems like this company is out of their mind trying to charge extra for something should have been working already (because during the time of purchase there was no mention that flip layout controllers would not be able to work with all the features i paid for on the controller...). After talking with the GamerModz representative, it seems like this company just wants to nickel and dime anyone that buys any of their falsely advertised products....as if $160 was not enough to buy their product, they make you wait over a month and a half's time to get it to you, and then you receive a product that doesn't do everything it said it would, then over a month and a half later they say it supposedly does everything that it should now (which it was suppose to be able to do in the first place when you received it) but you'll have to pay extra money? BAHAHAHAHAHAHAHAHAHA, please let my experience with this company steer you guys in the right direction. Don't be surprised when you buy one of their products and it doesn't work or have any of the features their website says it has... because i'm pretty sure it will a month later after you write a horrible review for them, and then they will say it works now magically for no reason at all and want to charge you extra for it!!! :) If you made it this far reading this review, congrats on not purchasing anything from GamerModzFAIL, which is a more fitting name for them. Feel free to check out any of their other competitors below whom have the same products @ the same prices but actually deliver on things they say their products can do!!! By the way, if i have been to sarcastic, let me make it clear... GamerModz is not a good company, do not buy from them, look around elsewhere for your gaming needs!

I called and talked to the company and they told me that it would be 10 business days and that they are pretty firm on that. I didn't receive my product until about 20 days after they received my controller. Then after I received my controller and had a problem , they told me they would replace it and send me a note when the new one was ready, so we could do a quick exchange. I never heard back from them. Horrible customer service.

I ordered a controller for my son for Christmas. I ordered it one day after the cut off day. It wasn't nothing major. No stickers. The guy said it was pretty simple stuff. My son called two week later I wasn't home and the my son never got his name ripped him a new. Said had we ordered it on the 13 of Dec not the 14, we would of had it by now. That's no way to speak to a customer. Again we called 2 weeks later and they were waiting on some buttons. Well would it be that hard to call and let some one know this??? It was 150 controllerr?? I will never do business with this company or tell my friends to do business with company. They handle this all wrong.

Controller was late, it was also delivered to the wrong address. When i emailed them they wouldnt do anything about because tbey said it was delievered. Will never order from them again