Khary W.
Disappointed, upset and extremely frustrated!!!!!!!
Well, after waiting 18 days (they advertise 4-6 business days to construct & 2 day shipping) for my PS4 SPS-X3 modded controller which was $148 dollars (they add in costs to mod parts of the controller even if they don't change anything). If I'm not changing the color of the D-pad/Trigger/Thumb-sticks, why are there extra cost for those parts when they come with the standard controller? I received my controller, which I was very excited for and the button that would be "O" was stuck in the depressed position. Ok, minor issue but still, why wasn't that checked before it was shipped? Then after playing BF4 for an hour I realized that the L1 button didn't work at all. I tried the L1 button with two other games, thinking this only happened with the controller when its programed to be in rapid fire/selected fire mode. NOPE! It just doesn't work. So what do I do, I call the contact number they advertise, which pretty much sends you to voice mail 9 out 10 times. After leaving 3 messages and not receiving a return call after 48hrs, I decided I was just gonna sit on the phone and repeatedly call that advertised number AGAIN. 25 calls and 35 minutes later I was able to finally speak to a human(who was very nice). Listen, I ordered on on November 29th and I know that its the holiday season but just as they advertise they are the "only company" with "Rapid-fire" PS4 controllers. On that same page inform your customer they may experience a shipping/production delay. Look Im just a regular guy who works hard for his money and probably shouldn't be spending it on video games/accessories. But my wife somehow got her hands on a PS4 and I wanted to support a SMALL BUSINESS while attempting to CHEAT(get an edge in multiplayer). Unfortunately this experience just disappoints me and makes me lean towards MAINSTREAM websites/companies. Supposedly GamerModz is going to email me a return label. I spoke with their very nice female employee at 12pm on the 12/20 she said would email me on 12/21 with a printable return label. I am writhing this review at 11:18 on 12/21 and still NO emailed return label. I just don't get it!!!!!! Update as of 12/26 10:47 - STILL NO RETURN LABEL EMAIL!!! CAN SOMEONE HELP ME PLEASE?
Response from GamerModzDec 22, 2013
Hi Khary, Thank you for your feedback and I'm sorry you are having a bad experience! Please call the office Monday and let our customer service girls know your issues! We can definitely have a return label sent to you quickly to fix any quality concerns you have. Thank you for supporting our small business and we will replace your controller as soon as possible!