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I didn’t like the return policy
I didn’t like the return policy. My plan auto renewed and I asked within the hour, but they didn’t give me a refund to my cc. They said only credit on the platform. 10$ went to the drain, as I didn’t even use the service again.
Response from Game Host BrosMay 15, 2025
Thank you for taking the time to share your feedback. We're sorry to hear about your experience with our auto-renewal process. Our refund policy clearly states that we offer a 7-day money-back guarantee for all new customers, but we don't issue refunds for services if you forget to cancel after this period. We understand this can be frustrating, but our system provides multiple reminders: your renewal date is clearly displayed when you first order, and we send additional reminders at both 2 weeks and 1 week before any payment is processed, while also providing all users with detailed instructions on how to cancel a service if they don't wish to renew. You also have the option to remove your billing details at any time. While we cannot provide a refund to your credit card as per our policy, we've offered you an account credit that you can use for any of our services in the future. Many customers find this credit useful when they need our services again. At Game Host Bros, customer satisfaction is our priority, and we hope to have the opportunity to serve you better in the future.