Game Host BrosReviews of gamehostbros.com

The customer service is top notch. They have gone beyond expectations every time and Hugh was very helpful and understanding.

I've been using Gamehostbros for the better part of two years at this point and I've never had an easier/pain-free experience using a serverhost in my life. Over the years Ive used everything from Apex to Scala cube and even small sketchy server hosts, nothing compares to GHB. The customer service is unmatched and the speed at which they handle issues is frankly crazy. Not to mention the prices are stellar! This review is not sponsored they are just that good.

Michael responded quickly late on a Friday night and provided great service with a positive attitude! His support was backed by research and I really appreciated his willingness to understand the issue so he could know how best to help.

FINAL UPDATE (Feb 21, 2026): Management has now contacted me and successfully processed a full refund as per their 7-day guarantee policy. I would also like to clarify that regarding the Discord issue, I was able to manually rejoin the server after being removed. While the initial support experience and communication delays were very poor, I appreciate that Michael (Management) stepped in to resolve the refund promptly once the formal ticket was reviewed. Case is now resolved. LATEST UPDATE: After sharing my honest feedback, I have been kicked/banned from their Discord server. This is an extreme and unprofessional reaction to a paying customer who was simply seeking technical help. Instead of resolving the 15-hour delay or the technical incompatibility, they chose to cut off my communication. This confirms their hostile attitude towards customers who encounter issues. Avoid this provider if you value professional support and freedom to speak. Update: The owner's reply is inaccurate. I initially used the Live Chat on the website and Discord to ask for a technical solution or a Windows host alternative before deciding to refund. I only sent my formal request through 2 channels as instructed. The response "No need to reach to every channel to get our attention" was sent via live chat, yet after that remark, I was left without any assistance or answers for over 15 hours. My question about Windows-based hosting options was completely ignored. If "someone would be with me shortly" meant 15+ hours of silence after a rude remark, then my complaint about unprofessionalism stands. I am still waiting for the refund promised by the policy. I’ve had a mixed experience with Game Host Bros. On the technical side, the other staff members have been helpful and the server performance is good. However, I am very disappointed with the attitude of a specific staff member in the billing/support ticket. I am requesting a refund under their "7-Day Money-Back Guarantee" due to a technical mismatch (Linux Case-Sensitivity issues with Project Zomboid B42 mods).I moved the conversation to the Billing Ticket system. Instead of professional help, I was met with a passive-aggressive response: "No need to reach to every channel to get our attention." It is very discouraging to be talked down to as if I'm "attention-seeking" for simply following their team's directions. I hope management addresses this behavior. I am still waiting for my refund to be processed according to their policy.

I'm never going back to other providers. Servers - good Service - best Online UI - amazing Guides - awesome

Everything worked fast and exactly how it was supposed to. Furthermore there were short guides for the most important topics. Recommended site.

Pricing is very competitive and ordering a server was fast and easy but that's not what make Game Host Bros shine. I had an issue migrating my enshrouded server instance over and customer support left me speechless in a good way. Within 10 minutes of opening my ticket I was working with a friendly rep that solved all my issues within minutes. They did technical work of migrating the server for me once I provided the files and also help me customize it. May be the best customer service experience I have had as of late, if not ever.

Always fast to answer questions and support tickets. Price is reasonable. Servers perform as advertised.