Will
I had a very positive experience with…
I had a very positive experience with their customer support. My refund request was already outside their standard refund period, but they still reviewed my situation and approved a full refund as a goodwill exception. Michael Longo was clear and professional throughout the process. He explained what would happen to my server data, reminded me to download any backups I needed, and provided clear instructions for cancelling the service before the refund was processed. I really appreciate that they were willing to consider my situation instead of simply rejecting the request based on policy. The support was fair, responsive, and straightforward.




