GameFlyReviews of gamefly.com

They take a long time to mail out games... even when the Q says they are available. They don't care.

Terrible company. Absolutely horrendous customer service. They don't care about the customer at all. First off, they charge a lot for this service, so I do expect decent customer service, but they are combative, rude and simply don't care. TWICE now, I have not received games they have shipped. This would be fine if they just immediately shipped another game out (because think about it, I am paying $22 per month to have 2 games out at a time, so any day I don't have a game in my possession, I am wasting money), but they do not immediately ship another game out. You have to wait days, sometimes a week for them to ship the game, then once they ship it, you have to wait at least 3 days to receive it. So in one instance, I waited a week to receive a game, didn't receive it, they finally let me report it missing, then I waited 2 weeks for the next game, I checked my game queue, and it was mysteriously suddenly empty. So that is 2 weeks I paid for a service where I received ZERO benefits from the service. I told Gamefly about this and they just told me to add another game to the queue and they would ship it out when they can get to it. I requested some sort of compensation, perhaps 2 weeks complimentary to make up for the terrible service, but nope, nothing, they just don't care. Avoid at all costs. Just buy the games you want. Get a PSN subscription and get games when they go on sale there. Just don't waste your money on this terrible, greedy corporation. They don't deserve a penny. One time I had to wait over 2 weeks to receive a game in my queue that was a new game. I advised them I had been waiting a couple weeks and they told me to just change it to a different game... that completely defeats the point. Such a waste of time and money.

I will never use them again the games never made it here and then they closed the account cause the mail was lost so they blame me

(You know what bull crap GameFly) i like to complain GameFly is unfair they charge every 30 days no one does that I called the see what's going on the person that answered I was ignorant and didn't give a crap what I had to say all he wanted to tell me is you give us money and that's it I don't care want to hear you that's how I felt that's why I gave this review a crappie review 1 star that's all deserves with disrespectful ignorant phone service is unexcusable how's that right that you permit us made me feel like don't call us I don't care hang up leave us the alone that's how I felt the guy was so ignorant like I told him that the bill don't make sense and he's like oh that's how our system works any rude type of way like someone them off I was like how is that fair it's fair 30 days like what so if I want my bill date the charge on the first I got to get on the second a very month because they don't count 31 days they charged the day before no one does that besides them every company I have been with charges on the day that it is due first subscription fees my cell phone charges on every month of the actual month it don't charge before or after when my bill is due on the first it charges on the first utility bills are different because they charge on a certain date but they normally charge on that exact date for example my FiOS bill Chargers on the 28th of every month and it tells me I got to pay the bill and so many days but what's the scriptions like Hulu or a cell phone or even Netflix charges on the first of the mouth everyday not GameFly they want to charge you every 30 days that's bull crap

Tried to get games before they release in queue but end up getting nothing shipped Try to get older games shipped nothing shipped still Takes a week to get or to send a game Would not recommend

Worst Customer service ever.I just hang up the phone with a person called "Jay" . Gamefly is ripping me off. This company will not last long with this customer service for sure . Purchasing a game is really pain.You have to purchase the game with all your credit card info do the check out, and they will send you an email to call them back for confirmation for the game you already purchased it. Did you ever hear this from any shopping platform? Imagine yourself shopping from amazon , ebay or walmart or Target and after they are asking you to call them back stay on the phone and confirm your purchase. Would you like to do that after you buy the game . Also i upgraded my Account 2 , 2 games and they even prorated my account because i upgraded my account on January 21 st and i called them on 25 th i asked them how come i am not receiving the second game even though you guys prorated it and didnt provide any service????He is telling me because your account was on Hold and it just released!!!It was on Hold for your nonsense policy!!!!So i asked them if they will refund also for the days that they didnt even start to provide the service he says no..I ask him ,so would you rather make your customers upset and let them go rather than pro-rating the 5 days that you didnt ship the game??I have been told about gamefly customer service really sucks and even friend warning me about them but i just gave a shot but they were right.I even referred this ripoff people to others as well , i have to warn them too. No Wonder why Amazon growing and companies like these really loosing just because they dony know how to handle customer service.Beware try not to deal with their customer service because other than helping you they will make things lot harder for you.I hope Amazon gets in this game with prime too as well.I just cancelled my service..

I did the free trial and tried to get a game never recieved the game so 4 the next 4 weeks I kept trying and still never recieved anything but a week later they took money out my account saying my free trial was over......game fly is a joke and a rip-off and a complete waste of time

Game fly destroyed a 60.00 personal game that was sent back in error because they said they sent me an email stating I sent it back and they never heard back from me. So they discarded it. Because it is againt their policy to send it back without confirmation that it is mine yet they can tell me exactly what game was sent to them instead of their game and dont show that I checked that game out from them. They are refusing to make things right but are all willing to send me a new shipping envelope to return their game to them. They wouldn't have a supervisor call me but said I could call their open phone lines any time to talk to someone but they wont replace my 60.00 game or do anything to make things right for me.