GameFlyReviews of gamefly.com

My account was canceled and they stole my money have refused to return it. Claim my account has information being linked to a different account when it wasn't ever linked other than the address listed was the same address to a different account with an outstanding balance. They then claimed the billing information was the same at the start of the account. The account has 2 different names entirely and they refuse to activate my account. When I asked how I'd go about paying for someone else's account to get my account back I was told I'd either have to return the games or pay for them I don't have the games but have extra money and said how much would it cost $41 said alright how would I go about paying for it? Was told I'd have to log into the account and update the billing information. My response was the obvious why in the world would they help someone go into am account that doesn't belong to them?! Like how SHADY is that?!!?! They still have not issued me a refund for my account and they are refusing to let my account be reactivated. Ah well what they are doing is shady asf and rude asf and last I checked ILLEGAL!! DO NOT GER GAMEFLY ITS SHADY AND WRONG AND STEALS MONEY!!!!!!!!!! GAMEFLYS RESPONSE IS STILL FALSE. I HAVE ONLY HAD ONE ACCOUNT WITH THEM. NOT ONLY THAT YOU CAN ONLY HAVE 2 GAMES OUT AT A TIME. NO MORE THAN THAT. SO EVEN RIGHT THERE THEIR RESPONSE PROVES THEY ARE LYING. THEY ALSO TOOK OVER AN ENTIRE YEAR TO SEND A RESPONSE THATS 100% FALSE.

I just bought a Switch Lite Blue and I called GameFly to confirm my order and the agent said everything was good. Right after getting off the phone.. I get an email that my order was cancelled and I called back to find out that they oversold the item and the agent wouldn't of known. The customer service agent just hung up on me... DO NOT BUY ANYTHING FROM GAMEFLY.

Service is terrible taking approximately 2 weeks to turn games around. They continually blame the post office, but no other company I shop with has this issue. Their customer service is all but non-existant. The minimal effort they pretend to make is generally more infuriating than helpful. I was told that the availability queues to not reflect availablitity for YOU but rather are an average of the whole country. You have absolutely zero way to identify which games are actually available to your specific area.

One of the worst customer service department's I have ever had to work with in my life. I started the two games and/or movies out at a time plan. I put two in my queue. After a week they still were not here. Their solution was to resend one of the items and waiting for me to get it before they sent the next one. I was not happy about that, but decided it was not really in their control. I then inquired about a credit since I would not have a game for probably at least two weeks after starting my plan when I should of had two games within a week. They told me that they could give me a credit for one week. I tried to explain that I did not feel like that was adequate due to not having one game for possible two weeks and possibly not getting the second one for three weeks. I told them that if this is how their service was going to work that I would just cancel it. They pretty much told me to go ahead and cancel it.

This service is a joke, I tried the 30 day trial and they waited exactly 30 days to even send out my first game. Horrible business!! 2 -5 day shipping hahahaha

The only good thing about gamefly right now is that they offer 4K blu-ray rentals. The bad is that it takes an entire week right now, year 2021, Four the turnaround process of when you put the movie in the outbound mailbox to when you receive the movie back in your mailbox. I live in the Midwest and it should not take this long for a turnaround of a movie. For the price I Pay, I would save money and time by using Redbox or a local video rental store. Game fly has a cool service where in when the post office scans the movie to go back to the game fly headquarters, game fly receives that notification and is supposed to send out your movie so that way it’s a faster turnaround. Even with that service, it still takes an entire week for a turnaround and sometimes it’s taken 10 days for the turnaround. The game fly customer service is atrocious. When it had been eight days since game fly sent out my movie to me and I still hadn’t received it, I called customer service and ask them to send another movie because I hadn’t received it yet. They said to wait longer and they can’t have out more than one movie at one time. I asked if I could upgrade to another tier so they can have two movies out at once. They said that’s not possible and nobody does that. Well I created a new account anyway and was able to sign up for two movies out at one time even though to customer service representative told me that was not possible. The representatives acted like the company will be losing thousands of dollars by sending me one extra movie valued at $20. I will be canceling GameFly as soon as my membership is up. Oh, you can blame this on the Trump administration or whoever you want or the US Postal Service, but I can still get an Amazon package the same day that I order it or even next day delivery. I should be able to get an envelope delivered to my house within several days and if the us postal service can’t provide that turn around then they can simply use fedex or another service.

Very disappointed. Bought 3 kingdoms 14 for the ps4 and they send me a game with chipped sides. Crap doesn't even download. Now have to fight a refund and STILL find the game. Thanks alot Gamefly. Never use or recommend this crap again.

It was next to impossible to get any of the games. I had to keep my queue at 50 to be assured to get ANY game, and usually it was nothing even close to what was in my top 5 or top 10, despite those games having "high availability." As an example my top game was GI Joe: Blackout. I doubt that game was so popular that they just couldn't spare one; and if it was, why does it show High Availability? It's pointless to even have a queue. In frustration I messaged customer service and was told to wait for them to get back to me. Once they decided to message me back they were very condescending and were clearly just copy pasting rhetoric at me. Basically your choices are keep your "queue" down to two or three games and wait weeks for them to be available, or have a queue of 50 games you kinda want to play and get them often, but have no control over which titles you'll get and when. Don't use this service. They lie about the availability of the games. They lie about the turn around time on mailing. And their customer service is a joke. EDIT: Now they're trying to get this review removed. I have all my emails saved, and I have the customer service ticket numbers. Keep trying, scumbags.