GameFlyReviews of gamefly.com

Terrible company, service, support… pretty much everything. This company is an absolute joke. Overpriced and doesn’t deliver nearly enough value. Also their support team are brain dead idiiots.

One of the worse rental businesses I’ve dealt with. Shipping is slow as fk! You’ll be lucky to get 2 movies a month and they ‘re based in the same state as me. Called and complained once and things got better for a month then back to the same slow routine. Feeling bamboozled.

I had a bad experience. My first trial month was good, so I paid for another and then the problems started. I would say half of the games I returned were never marked as returned. Now, according to their website, I have two games at home- which I was never sent. There's no way this is the post office's mistakes. It's a shame because the first month was fun. It wasn't until I was offered the free upgrade to two rentals a month that things went haywire. It's been stressful and unfortunate since then.

I cannot begin to describe all of the amateur hour issues I’ve had with this company. But, let’s start with how poor their shipping is - something that should be crucial in their line of business. While it was horrible in general, it was the excessive fluctuations that would occur around billing periods. Almost like they took extra long to ship in-between payments to ensure I’d buy another month. I’ve had turnarounds that were two weeks long. What’s extra crazy about this is I live less than 20 miles from one of their shipping centers in LA. There is literally no possible way it takes that long to receive and ship a game through the post office between two locations that are in the same county. My most recent experience was a game that I personally dropped off at the post office and then 8 days later still wasn’t listed as received. I contacted them and they said they didn’t have it, which is just wild to me. It also coincided right in-between billing periods. Next, you’ve got the obvious issue of never getting the games you want. The games I was getting recently were 4th or worse on my list, even though all of my top games were consistently listed as high to medium availability. Their “availability” system just seems broken. And, finally, just all of the little errors that piled up. The website not updating correctly, or employees just not filing things correctly. On two occasions, games I returned were listed as still at my house long after I had returned them. Even better, they had sent the next game. My subscription was only for one game at a time, so for them to even send the next game means they received the previous one. Yet, I was still going to be charged for those returned games. Honestly, it all just seems so shady to me. I guess it could be sheer incompetence. Either way it does seem like a very poorly run company. I know it’s enticing both with how expensive games have gotten and being the only company of its kind. But, please stay clear. I have come back a few times precisely because it was so enticing. However, it’s all only gotten worse. I really regret paying for it again recently. And, I genuinely cannot express in an acceptable manner how displeased I am with this company. If I can stop one person from using them I will feel like I’ve done some good.

I was a GameFly customer for several years and always notified them promptly if there was any shipping issue, which for some reason tended to be when returning titles (not sure if USPS or GameFly just sucking and checking their receiving) but out of nowhere GameFly cancelled my membership claiming they could no longer guarantee proper service to me due to shipping issues, so clearly they blamed me for games “not received” by them despite my always giving notice and proof that they were returned and no matter my argument they kept blaming me. Coincidentally only a week or two later I got automated emails that every single game they “hadn’t received” were scanned in at their warehouse, how convenient. Screw GameFly and their customer blaming, will not subscribe with them again without a massive incentive and apology from the company.

shipping standards are subpar... you have to wait 8 days before they will even check on the status of your non arrival.... they don't order enough games and then blame it on shipping when they don't send out your gamelocked titles.... i have had their service for 3 months and 2 of the 3 months has been waiting on games..... 9 days shipping from pittsburgh to alabama is somehow ok????but at least customer service is right there to tell you they are not going to do anything to help.... had it not been a gift subscription i would have cancelled 10 times by now

Canceled my order because they suck at their jobs. They refused to honor the order saying they could cancel anything they liked. Edit: Response to GameFly - See "they suck at their jobs." I don't care about your bad information. You posted the item for that price and should 100% honor that price. But instead of honoring them, you canceled them like cowards and blame it on your supplier.

This "service" continues to degenerate. Each time I've come back, I'm met with more frustration and disappointment. This time, within an entire months' membership, I only received 1 game. I only kept said game for 4 days, and sent it back, thinking it would be in time for other new releases. I watched my mailman pick up and scan the return envelope. It took an additional 4 days for Gamefly to receive the game, which in and of itself is a problem, considering they have a (broken) system in place that's supposed to recognize the moment a game is scanned and being sent back. Needless to say, because their system doesn't work. I was unable to get either of the games on my queue upon release. To add to to my frustration, I monitored said games and watched the availability raise from "low" to "normal" multiple times and still never received a game. I'm contemplating filling a report with the BBB. They're clearly unable to provide the "service" they're charging people for.