GameFlyReviews of gamefly.com

Bought a CD key for Skyrim on this website - it wouldn't give me the CD key once I had completed the purchase. I had to await "verification". This required calling a US number, which is completely ridiculous. Luckily, I found a link to their chat support service and tried to verify it there. I was informed I had to verify on the phone. I promptly cancelled my order. Update: I received an email apologising for my experience, explaining that their policy is to call the customer to verify the purchase and that I had cancelled the order before they had a chance to call me. Even if this is the case, it's a poor system. Many people buy CD Keys for the speed of delivery, if you have to wait around for a call it defeats the purpose. They need to sort that out. They offered me a voucher for money off my next order, so I'm moving them from 1 to 2 stars.

Having gone through the checkout process for a game I purchased, I was told I needed to verify my order with a pin. This pin was sent to me after i gave them my mobile number, where I received an automated call from them with my pin included. Having typed the pin into the submission box and confirmed it, I checked my emails only to find an Incident Notice: "Thanks for your recent order on GameFly! We are hoping to speak with you directly to verify this purchase." This verification process is the one I had just completed. Thus I am yet to receive my product key. Of course, having purchased from the .co.uk domain and not the .com one (being based in the United Kingdom) I am "also welcome to call us directly" at their lovely US number to sort the issue out, which will no doubt cost me an arm and a leg! I have emailed them twice and have been met with no response. There is also no way for me to cancel my order, so I'm left chasing them for answers. Unfortunately, I purchased through them because they offered 20% off, therefore making the game cheaper than the next best alternative. However, I have used this alternative website many times and had no such problems. My opinion: Buy with Gamefly and you're more likely to be able to raise carrier pigeons before you hear back from them. Avoid them like the plague. EDIT: Two days later, I happened to stumble across another website which had a link to Gamefly live chat. Oddly enough, there isn't even a link to this on the Gamefly website. Anyway, I went through the link and was connected to a member of customer support who sorted my issue out straight away. With some regret I'm adding another * for this. However, terrible overall experience for a 1st time buyer. Not even a link to the live chat assistance on their own website. Laughable