GameFlyReviews of gamefly.com

Wow, I wish I would’ve seen these reviews beforehand! Great concept, poor execution.. I signed up, they said my game shipped on the 5th, they say it could take up to 10 days to arrive. By the 20th I’m over it because I feel like it’s just never going to come, I email them about it and they literally just cancel my account? It says it was reported lost but I also have no active account? This business is cooked guys don’t even bother. I went from game pass to this, I’m DEFINITELY going back to game pass

Lol the reviews speak for themselves I don't even need to explain my bad experience. Lmao 1.3 stars. The ranking you guys deserve.

Customer service is quite rude, so let’s start there. Unfortunately they offer a “fast return” service which is not a reliable service for them. This clearly causes them a lot of headaches and problems. Seems like a convenient way as well, to the customer, to extract more money from our memberships as you spend up to 2 weeks waiting for new games while swapping them out.

It’s slower every month I really don’t understand. I’m averaging about 6/7 days to receive and over a week to return. Not to mention they aren’t producing as many games. Maybe you should offer a not crappy shipping option!

I signed up for going for a free trial. Got all the way to the part where I add my card. I had in my car and proceeded. They took two payments of $9.95. But I told me that it didn’t go through and my account set up was not finished. Customer service said there is no account with my email. That they took $20 for a free trial. Will not give them another chance.

Truly a horrible company. You pay for a subscription and then they don’t send you any games. Had to request a refund twice from them. Literally the only company I’ve ever seen that doesn’t have tracking for their deliveries. If you’re lucky enough to actually get sent a game it takes a week to arrive and a week to return. If you get a month subscription you are lucky to even get 2 games out of it. Customer service is a hit or miss but the bad agents are very rude and disrespectful. Couple professional ones though. In theory GameFly is a great theory but is poorly run and is borderline a scam

Charging me $60 for a game they lost. Slow shipping that barely allows you to rent 3 games a month. I was a loyal customer for over 15 years. Never canceled and always paid my bill every month. Gamefly would make a shipping error a few times a year and I never complained except sending them an error report. They would also send me the wrong game inside of a sleeve. This would happen about once a year and I never made a fuss. Just sent them back the wrong game they sent me and that was the end of it. Well they did it again, should have been no problem for me to send them back the wrong game they gave me because they do this all the time. Only this time they blame me and insist I must be the one responsible. They "check their records" and claim I am the only one who could be responsible. What about their employees making a mistake, which they do all the time? They demand I pay for the full price of the replacement of the game or send them the game which I never received. I would essentially be paying them $60 for a game I don't have and receive nothing in return. They make this exact mistake multiple times with shipping errors, damaged titles etc. but now they are refusing to accept responsibility. The cost of their lost game is $60, but a GameFly membership is $20 a month. If they had simply accepted responsibility and taken back the wrong game they shipped me I would have continued being a customer and they would have all their money back in 3 months of me being customer like I have been for 15 years. But instead they decided to be childish and now they've lost a loyal 15 year customer.

Super frustrating and inconvenient. How does a company like Gamefly regress so much? I found KCD2 for cheaper here than anywhere, guess you get what you pay for because the game didn't work. They can't/won't send a 1:1 replacement and I have to wait up to 30 days for a refund!? It's not the 2000s anymore, get better. I'd rather have spent the extra $5-$10 to get a game that actually works. Thanks for getting my hopes up and smashing them.