GameFlyReviews of gamefly.com

Slow delivery, horribly limited availability, rude customer service... How is there not an alternative to this terrible service yet?!

Shipping time is really long

Please do not waste your money on this company. Low availability on games and no overnight shipping available when you get a broken disc. The third game I got (within 2 months) was coated in brown stuff and had a crack right in the middle. When bringing this up to a representative and asking for overnight shipping, I was told it was not available. The problem with this is that when you send a game back that takes about 3-4 days for them to receive it, 1-2 days for them to send you something else, and then an additional 3-4 days for you to receive it. That is already over a week of wait time between games. If you want a specific game you have to wait until it becomes available (you'll be waiting at least a month) with no games out and nothing else in your queue. Even if you put it as first in your queue they will send you other games in your queue instead. I had a game in my queue for two months that was never available so I cancelled my membership. I was not given any indication that they cared I was cancelling. Gamefly is a joke.

Yeah right! Så at jeg havde kommet til at bestille et spil der ikke var en steam kode og skrev derfor straks for at afbestille. Nå nej, det kan man jo ikke.

Langsom/ikke-eksisterende kundesupport. Utallige fejlmeddelelser i download-klienten giver indtryk af en uprofessionel virksomhed.

I bought quite a few games off of Direct2drive when they were around and never had a single problem. now that they are on game fly none of them work. My serial numbers all come back as invalid, they won't activate, and no one ever answers emails. I get just form letters saying they are busy and directing me to useless FAQs. yes people i know you have to copy the serial exactly and not add spaces, i'm not an idiot!!! I had considered getting a gamefly account before, but there is no way i would now! I paid for these games, i want to play them

Ever since GameFly merged with D2D, the latter's reviews have taken a massive plummet in rating quality. D@D was an awesome company and I personally never had problems with anything they had to offer. Gamefly, now Direct2drive, is presenting massive problems for me right from the start. 1) All the games I purchased from D2D are now unplayable due to Gamefly "ingesting the games into their client". My question to them is, what was so wrong with D2D's file delivery system? 2) Their customer service is atrocious. I have emailed them multiple times only to receive generic, pre-determined responses, most of which point to the FAQ which are less than helpful. 3) Services paid, nothing rendered. I paid for my D2D games years ago and now Gamefly cannot provide the ability or competency to allow me to use my product. All the games I had backups of are now completely useless as they cannot be activated and GameFly will not provide manual activation codes like good old Direct 2 Drive would. It's to bad i even have to mark a star for the rating because 1/5 is far too much for what this company deserves. And in case some GameFly rep decides to defend their horrible company, my screen name is ajtracy300.

Let’s face it steams not that great, so a bad carbon copy isn’t going to be better is it?!? Couple this with the method they have used to acquire customers; Via buying good successful websites closing them down and redirecting the traffic to there own site. What we have here is a classic corporate jerk who thinks they have the money to do what ever they like and sod the customers... “We can BUY more later”.