George P.
No communication - item not shipped after a week
I have ordered a Panama hat (ORDER #4403) last Tuesday. Website mentioned 3 - 5 days delivery through DHL. Looking at the FAQ delivery time to the UK appeared to be 3 - 8 days. Since then I have heard nothing from the company and clearly the hat hasn't been shipped. This is all extremely disappointing. If I don't hear back from you in the next couple of days I will raise a dispute with PayPal. If the hat is meant to be shipped, I wouldn't be prepared to pay for shipping. Alternatively, please cancel my order and refund me the whole amount.
Response from GamboaJun 28, 2023
Hello George, We are very sorry that your experience with our company did not meet your expectations. We are also very grateful that you have taken the time to evaluate us and tell us what is wrong with our products and services. The shipping company has confirmed your order will be delivered this Friday june 30th: https://www.ups.com/track?loc=en_US&requester=ST&trackNums=1Z58E21A0417827379/trackdetails We are working very hard to improve our services and products to provide our costumer with a better experience. GamboaFashion.com Team for quality and customer service



