Laura A.
Purchased a hat for my husband's…
Purchased a hat for my husband's birthday over two weeks ago. No updates on shipping except a label has been "created". No email updates (which should be automated in this day and age) assuring me that the order is in process and what to expect, at this point, reassuring me. I've read the reviews and have concerns about the quality and options if the product is inferior, I would want a full refund including shipping. At this point, I am not impressed and have requested assistance through customer service. Hopefully, I will hear something ASAP.
Response from GamboaAug 11, 2023
Hello Laura, We are very sorry that your experience with our company did not meet your expectations. We are also very grateful that you have taken the time to evaluate us and tell us what is wrong with our products and services. We are happy to inform you this order was shipped a few days ago but the shipping company had some issues to update the tracking information. This problem has been solved and you can track the parcel in the folloiwng lnik: https://www.ups.com/track?loc=en_US&requester=ST&trackNums=1Z58E21A0432773907/trackdetails Your order will be delivered on Monday, August 14. We are working very hard to improve our services and products to provide our costumer with a better experience. GamboaFashion.com Team for quality and customer service