Jon W.
Terrible
Terrible. I paid $200 for a Panama hat.It fell to pieces in 2 weeks of wear. Their customer services refuses to respond. Stay away from this company. Their products are of low quality and they will not assist you if there is a problem. I received the below response from Gamboa. It is inaccurate. There was no mishandling of the hat. The hat shrank by more than 3 sizes, I’m a 56, and purchased a 58. That is not from mishandling. Because the width shrank, the crown expanded, creating a comically tall hat. Further, without speaking to me, how would you know I mishandled the hat? That is a shocking allegation for a company to make against a customer. They hat was on my hat for 2 weeks in Colombia, shrank dramatically, and the straw came apart. And yet they claim the hat was mishandled without any information. The hat arrived with it defect. It was thr quality of the hat that is thr problem. That would not be known until worn. Truly this is a miserable company. They sell low quality products that they market as high quality. I’ve had the opportunity to speak with a Panama hat expert in Australia and he explained this is a common problem with low quality hats.
Response from GamboaFeb 3, 2026
Hello Jon, We are sorry that his experience with our company did not meet his expectations. We are also very grateful that you took the time to evaluate us and tell us what is wrong with our products and services. Our team has reviewed the pictures you provided yesterday, we can see the fibers were damaged to due mishandling of the hat. As you mentioned in your email the hat arrived to your in perfect condition and it began to fall apart after you wore it for 3 weeks in Colombia. This is not related to the quality of the product but to the mistreatment that the hat received. We are working very hard to improve our services and products to give our customers a better experience. GamboaFashion.com Quality and customer service team