Galileo MedicalReviews of galileohealth.com

Beware of Fraudulent Practices I used the Galileo app solely because my employer’s insurance, United Healthcare, listed it as an in-network virtual medical provider. Initially, I requested a virtual appointment with a doctor to refill a prescription and obtain two referrals. Instead of scheduling an appointment, an admin responded to my text, and then there was no follow-up for three weeks. When I reached out again, they claimed they had processed my requests—without me ever speaking to a doctor. Shortly after, I noticed a $250 out-of-network claim from a provider name I didn’t recognize. After spending over an hour with United Healthcare, I discovered the claim was from Galileo. United Healthcare eventually resolved it by reclassifying the claim as in-network, reducing it to $115. However, a week later, Galileo submitted another $250 claim for the same issue, stating that every interaction in the app generates a new charge automatically. This app’s billing practices are deceptive and unethical. It’s unclear how United Healthcare partnered with such a service, but I’m considering legal action for malpractice and insurance fraud. I strongly caution others against using Galileo.

I had a terrible experience with this health app. My appointment was at one thirty I joined the link and no one was there for a solid fifteen minutes. I decided to drive home and forget it, then I got a call from a doctor and she did a voice call. I told her I was sick and I had a cold, i recently had a hysterectomy on the third of december and she was saying, it could have been a post op infection. I told her I didn't think it was because I got sick about a week after and my wife was sick as well She then proceeded to tell me it was asthma or Allergies, when I literally just have a cold. She was so fixated on asthma or allergies. Anyways I went elsewhere I wouldn't recommend. It was extremely inconvenient that my video chat wasn't even available in the app and she said she wasn't able to send the link. I had reservations before I even joined this app, but I wanted to give it a shot totally not worth it.

Horrible response time compounded by constant mistakes resetting the horrible response times. They take 6 days to respond then they fail at the requested task and it’s 6 more days to hear back.

Huge joke. Hopefully you’re not on any life necessary medications. Dr’s don’t respond to message medications are rarely refilled had to get another provider to get a scrpit filled for

I regret using Galileo for my healthcare needs. The initial experience seemed promising, even though the wait for the appointment was long (offset by a small Starbucks gift card). My doctor was pleasant during the visit on 10/30, but the issues began afterward. I was informed my medication required prior authorization, which could take a couple of days. However, after a week of no updates, I contacted my insurance only to find out the prescriber never submitted the request. My pharmacy also followed up with the prescriber, and I reached out to Galileo multiple times with no response. When I finally heard back, I was told the response time was 8 days—but now, after 14 business days, the prior authorization still hasn’t been submitted. Meanwhile, they sent me a bill for my co-pay. This lack of professionalism and responsiveness is unacceptable. Prior authorizations with other telehealth providers have never taken this long. There are far better options out there—don’t waste your time with this service. Stay away!

False and misleading statements - "next day or same day appointments" - actually booked more than 1 year out! Don't waste your time on the LENGTHY application - false advertising, there is no healthcare to be gained from Galileo Health.

Response time is criminally slow. Where is the accountability. We are dealing with peoples health here. Not getting medications refilled timely can cost someone their life!

They take weeks to respond to cases. I had an asthma flare up and they responded two weeks later. A completely joke of a company.