Galileo MedicalReviews of galileohealth.com

Response from Galileo MedicalMay 20, 2026

Hi Ellen, allow us to apologize for the frustration we caused you -- we mean to provide simple and convenient care, and it sounds like your experience was anything but that. We're sorry that the format in which we gather info for refills was challenging, and for the miscommunication around your insurance coverage at an already stressful time. We're glad you were able to find another provider to manage your care, and are here at [email protected] still if there's anything we can do to assist you moving forward.

Response from Galileo MedicalMay 12, 2026

Hello Shay — we’re so sorry we couldn’t be a more convenient option for you, it sounds like your experience with us was anything but simple. Insurance does not allow providers to fill medications or diagnose conditions at annual wellness visits, so that’s why new cases get opened on the app for any concerns you bring up or prescriptions you need during that visit. Those cases do not close unless you archive them, so you can always check back in about each concern, even if the specific consult that day has ended. We’re also aware that it’s been taking longer to get lab results back from our lab partners, which is why we ask you for them if you are able to access them through a private patient portal. It’s very disappointing to hear that it’s taken over a month to review your results, though. By this time you definitely should’ve been able to discuss your lab results with us, but if you haven’t or you have any other requests outstanding please reach out to [email protected] and mention this review so that we can investigate what’s going wrong. We truly don’t intend to make you wait so long, and we’d appreciate the opportunity to take a look at your chart and ensure your care is up to our standards. Please email the above address or call our 24/7 line at 888-613-4254, we’d love to use your feedback to deliver better care to you and other members.

Response from Galileo MedicalMay 11, 2026

Hi Jodie, This is Charlotte, you might remember we spoke on the phone a couple weeks back. I just want to say again that I’m so sorry that you’ve been facing such serious BII symptoms, and that some of what your specialists needed was outside of our scope as a primary care practice. Hearing your story was really moving, and I and your care team hope that you’ve been able to get some much needed relief and rest. We hate to hear that your interactions with us were frustrating and saddening, but we still want you to know that we’re willing to assist as you pursue care more specific to your symptoms.

Response from Galileo MedicalApr 30, 2026

Thank you for this feedback, Karen -- we definitely regret the 5-day wait time around the holidays that resulted in you going without the medication you needed while away from home. As primary care providers, we need to check on how you're doing on any medication before approving a refill request from your pharmacy, to provide safe and high-quality care. That's no excuse for missing your refill date though, and we want to apologize again -- we're improving our response times to very time-sensitive requests like yours. Please let us know if we can help with your transition to a new provider!

Response from Galileo MedicalApr 21, 2026

Hello there! Thank you so much for this feedback, we truly regret that our intake forms were tough to understand. We have those intake forms to ensure that doctors always collect the information necessary to treat you and ensure clinical appropriateness of the medication you requested, so we’re very disappointed that in this case they were a barrier to your care. We did notify you that the intake form titled “Acne” also serves to collect info about patients like you with rosacea and then sent you a second form for a more detailed workup, but we do want to apologize for not notifying you more clearly what information we’d need to treat you. Even a regular medication you’ve taken for a while requires some context when you are a new patient with our primary care practice. Please let us know in the app or at 888-613-4254 if there’s anything we can do for you while you wait to meet your new primary doctor in June! We will work to make sure that treatment is more straightforward to get in the future, and are so sorry again for the unnecessary confusion that we caused you.

Response from Galileo MedicalApr 16, 2026

Hello Abra, please accept our sincere apologies for the confusing and frustrating experience you endured with us last month. You're right, a week-plus wait to discuss your lab results is completely unacceptable, and we want you to know that after observing these elevated wait times we've made changes in our clinical workflows to ensure that our patients see their lab results faster and enjoy clearer communication around what their results mean. We answered your questions about your results in text form on 3/21, and also offered a video appointment as a courtesy to develop a care plan for you, but we regret that by then we had already lost your trust. We're so sorry that our follow-up protocols caused you so much distress and want to reassure you again that there will be no charge for the time our providers spent on 3/21. We wish you the best of health moving forward and wish to apologize one more time for the negative effect our delayed response had on you.

Response from Galileo MedicalFeb 20, 2026

Hi Don — we are so sorry that what should’ve been a straightforward visit became such a negative experience for you. We have certain guidelines about what and how we prescribe that are evidence-based and important to us as a practice, and therefore we are not always able to prescribe exactly what you ask for. Please accept our sincere apologies for our communication around this! We take clinical quality very seriously, so rest assured that we immediately raised your feedback about our provider to our clinical quality review panel, to investigate and find out how we can improve. At this time we’ve already gotten you a visit with another of our providers for a second opinion and updated your care plan, as well as had a clinical manager reach out and check in on your symptoms. We will continue to be in touch in the app if there is anything else that you feel will remedy this regrettable experience. We apologize to you one more time for the frustration and disappointment that initial visit caused you.

Response from Galileo MedicalFeb 4, 2026

Hello Mohammad, thank you for giving us this feedback! As part of our commitment to giving you the best of care, we do have to have a visit with you in order to prescribe medication, which does slow things down a little. But that definitely doesn’t mean we can’t do more to meet your expectations in the meantime. We do sincerely strive to put the patient at the center of our care, and are disappointed in ourselves to hear that you did not feel understood or trusted. We’ve reached out to you in the app already to learn more about how we can better care for and support you. Please accept our apologies for your experience with us so far, and know that we want to work with you to fix it! Our patient support team and our providers are here to listen and help.