Galileo MedicalReviews of galileohealth.com

3/28 I had an appointment for a medication refill. I made it clear I would be out of this medication by 4/14 and require the next dose 4/21. 4/4 I followed up with Galileo because my tasks in the app said the meds were ready for pick up. They weren’t. I was informed that a refill request had been submitted the previous week. 4/13 I check in again with my pharmacy, they still can’t fill the medication. 4/15, I reach out to Galileo asking for an update on where this request is in the process. I am informed they just sent in the prior authorization and also expedited the request. Now, I acknowledge I may be partially at fault for not starting the refill process sooner. I know it can take 3 days to a few weeks for meds that require prior authorization. Which is a whole separate rant. Once insurance approves, it can take a few days for the pharmacy to fill. But, as medical providers also knowing all of that, why was this request not moved forward with urgency by the Galileo team at the beginning? It’s not just stressful, it’s harmful to have gaps in medications, and the lack of urgency and transparency has caused additional stress and anxiety for the past few weeks, which is so disappointing when it comes to medical care. The process of prior authorization and UHC are also to blame for causing such frustration for consumers. Although the Galileo care team was responsive and helpful looking into this, the initial failure to expedite, the confusing website, bare bones app you are required to use, and issues with the process and system have been very disappointing. This experience, and previous ones with other providers UHC has used, are definitely driving me away from virtual care, even though I am the ideal millennial consumer for it.

I have been using Galileo for a couple of years off and on, and it has been great. Now they make a deal with UHC and think it's acceptable to tell their long-term clients they have to wait 7 days or go to urgent care to get a refill on reoccurring medications. This is the quoted time, from their customer service directly. Call (888) 613-4254 for a quicker response. I am optimistic that the customer service agent will expedite the issue through this.

If Galileo is partnered with UHC then why was I assigned an out of network provider? Galileo has all my health information including pictures of my insurance cards, so they obviously know who is in my network or not. I don't appreciate logging into my UHC account and seeing a $250 claim that was denied by UHC because I talked to an out of network Galileo provider about refilling my blood pressure med. I assumed I would only be connected to someone associated with UHC... It never crossed my mind to even ask. This feels sketchy and pretty fraudulent to me. I wanted to give this app a good review because I have had good experiences with other providers (though who knows if I'm going to see their claims being denied by UHC in the next few days). If people are going to be charged that much I think providers should be upfront with pricing and in network status. Obviously I'm not the only one going through this either! I waited so long to reach my deductible just to run into this crap. Do better!

They used to seem on top of things and for the last couple months, I can’t seem to get anyone to refill my medications / requests in a timely manner. I’ll request 5 days out and hear nothing back. Like, what if I needed antibiotics or pain medication for a toothache? Withdrawing from anti-depressants isn’t fun either, which is going to happen if I can’t get anyone to refill by tomorrow…Where are they? Hire more doctors already? I hate businesses that slack / are inept when it’s an important matter.

I’m disappointed with the app Dr thinking I still may have Covid and sent protocols for it. I have tested negative twice and I know my body. I have a soar throat and swollen tonsils and have always recovered from antibiotics when I have these symptoms. Instead I am taking twice as long to recover, out of work etc. I won’t use this type of healthcare again. A primary in person doctor would have given me a script.

In the beginning Galileo Health seemed to listen to explanations as to my refill needs and why. Sent photos of previous RX bottles. Then they became very resistant. My last experience HORRIBLE! UTI, had one 1-1/2 yr. ago and explained what worked perfectly and what did Not! So called clinician would NOT prescribed what worked and completely ignored my concerns. I got meds., 5 days and after 2 days felt absolutely horrible. Went to ER, and they totally agreed with me and gave me what I needed and after 2 days I’m improving immensely. Galileo REFUSES TO GIVE REFUND of $35, which is a lot to me for RX I threw in garbage. Do Not use them, they are inept.