Valentina V.
Poorly made and cheap quality fabric
For the price I paid, it seems to me that the quality of the fabric was very cheap and didn't look at all similar to the artwork. In addition, the front part of the bust was poorly made. I definitely won't be buying from this store again, it's the first time I've been so disappointed with an online purchase.
Response from GalartsyMay 1, 2024
Dear Valentina, Thank you for taking the time to share your feedback with us. We're truly sorry to hear about your disappointment with the quality of your recent purchase. Ensuring the highest quality products and customer satisfaction is our utmost priority, and we're disheartened to learn that we fell short of your expectations. This certainly doesn't reflect the standards we strive to uphold. We understand your concerns regarding the fabric quality and the craftsmanship of the item received. Such issues are uncommon and certainly not representative of our usual standards. We would like to investigate this matter further to ensure that it's addressed appropriately. To better assist you, could you please reach out to our customer service team via email at [email protected]? Our dedicated team will be more than happy to assist you further and work towards a resolution. Once again, we apologize for any inconvenience this may have caused you. We value your feedback as it helps us improve our products and services for all our customers. Thank you for bringing this to our attention. Warm regards, Galartsy team