Gadget CircuitReviews of gadgetcircuit.com

Product received was a gray market replacement but seems to working with no known issues as of yet. The warranty on the Tamron America product is 6 years SLAA apposeed to the 1 year on what was recieved

like the camera, however, in website description of the item it has been mentioned that the camera is new. The product that I received is definitely either an open-box item or a used item, which has been taken care of perfectly, but it is not new. It looks like somebody did something with the box, such as taking of the serial number label!! There is an hot ironing mark on one side of the box! Moreover, the box is altered, as it originally was a kit item box, and somebody opened and removed the lens. I really liked the camera but they should mention that the box is damaged or item is open box, do some adjustments on price, as if I want to sell or trade in this later nobody is going to accept this box from me as it has been altered. I emailed them for adjustment and they just send me a generic email that they confirm it is new! It is not as the box is damaged! New product should come in undamaged box! Edit #1: Nick from the Cust. Service called me just one day after posting the first review, and he was willing to help. He gave me some options. I thought about them and few days ago decided to return the item just because I did not feel comfortable to keep a $1000 product when I am not sure about its situation. He was again very understanding and professional. So, so far after-sale customer service is really good compare to many other online stores. I am adding another star for that part, and I am going to edit this one more time once I receive my refund smoothly too. The store customer service really started to impress me.

I recently purchased a Nikon SB-910 speedlight. The flash was shipped with no manual or warranty card...which Nikon ALWAYS includes with their products. This product is either refurbished, or not an original Nikon product. The listing showed it as NEW. I contacted Gadget Circuit, and they tried telling me Nikon doesn't include manuals...which I know is not true. Not only is the box designed with a specific location for the manual, but I have purchased many Nikon items in the past, and they all include the manual and warranty card. Very frustrating. ______________ UPDATE: Customer service was very friendly and added an additional 3 year extended warranty for the product. The warranty was my biggest concern with the purchase. They also threw in an accessory kit for a charger and batteries. While I still wish I had the original manual and Nikon warranty, the extra service was appreciated.

Customer service / phone availability hours were too short. My order took two business days to process. Thus I missed my window of opportunity to use the camera I'd ordered (for a business trip). On the plus side, once I did get ahold of customer service, I was treated well, and was able to cancel my order and save the overnight shipping charges that I no longer needed.

Expensive camera was in original OEM box but placed and shipped in a much larger box with no peanuts or other protective shipping material. The OEM warns against the camera being subjected to shock or vibration which could have occurred with the way my camera was shipped.

I paid the highest amount of shipping fee for a overnight shipping. I received the product after 5 days. It was unexpected. But overall the product is fine.

Customer service is difficult to contact. Once I reached the right person, they bent over backwards to make it right.

I have got the refund for the missing lens from the company. I believe the lens got stolen in the mailing process rather than the shipper. I will give the company another chance to show it is a good online store in the near future. Thanks to the customer service rep Nic.