Gadget CircuitReviews of gadgetcircuit.com

I recently purchased an expensive camera and selected Free shipping option. It has been more than a week and my order is still in 'processing'. I called their customer service few times and after long wait times all I hear is, we are sorry, there is a slight delay, it will be shipped as early as possible. I finally sent an email to customer service and they responded saying they don't have this particular item available! Well, if it was not in stock why would you have that item to sell on your website, no indication on website saying item is not in stock or anything like that. Customer service is willing to cancel my order (very convenient) rather than taking steps to fulfill this order. Looks like they don't care about business nor do they care for customer service.

I purchased a "Canon Speedlite 600EX" from Gadget Circuit. I thought I was getting a great price, which makes sense now because the flash I received is a grey market version of Canon's 600EX-RT. I ended up having to go to a local Canon authorized dealer and buy 2 new flashes to shoot a last minute wedding. This is completely unacceptable. When I contacted Gadget Circuit regarding my concerns, I was only told that the 600EX can be synced with other 600EX flashes, which means I would have to continue to buy grey market flashes in order for this to work. They have been unwilling to address any concerns that they are selling a grey-market flash in the United States, to a United States customer.

I don't think an $800 lens should be shipped with any freedom of movement within the package. The lens was rolling around inside the box when I got it and I am thinking about returning it for that reason. If I do, it will be properly enveloped in packing materials and be immobilized within the box!

I purchased a NEW logitech H-900 remote from Gadget Circuit on July 24 2013. I installed it for my customer and set everything up online using Logitech's registration. Things were great until I received a call from my client on June 27th telling me that the remote doesn't work any longer and Logitech said they couldn't cover it under their 1 year warranty because it was a refurbished remote. I then emailed Gadget Circuit since they were closed for the weekend. I waited a week with no response so I called and told them what Logitech had said. Their response was that it was a new unit and should be covered. I subsequently spent HOURS on the phone with Logitech to discover that the remote had 2 prior owners and was originally registered in May of 2012!! I was told to contact Gadget Circuit again and give them the reference number so that they could work together to come up with a solution. Well needless to say Gadget Circuit didn't care and wasn't going to do anything. They maintained that the remote was new and past their 90 day return period. I spoke with Logitech again and was told that management will not honor the warranty because it was refurbished and I was out of luck. This is a $300+ remote control and I have to replace it for my client because Gadget Circuit sold me something that was used and not covered under warranty. I should have researched the company before I made the purchase because I would have found out that they have had similar complaints from other clients. I will be pursuing every avenue possible to make sure everyone knows their business practices. I have my proof of purchase from Gadget Circuit, and I have proof of two prior owners initially dated May 15th 2012 which Logitech was kind enough to share with me. Below is the main body of the email I received from Logitech's executive. "Thanks for your feedback. [name] explained to me the situation, and per policy our remote's warranty only apply to the original purchaser. The issue is with Gadget Circuit claiming the remote is a brand new remote when they sold it to you. I am attaching a couple images from the tool we use to support customers. The tool shows that this remote was first connected prior to the date of your purchase. This is where [name] drew the conclusion that this is a refurbished remote. Logitech does not have an authorized refurbish program when you purchased this remote. My guess is that Gadget Circuit purchased this remote from a wholesaler who did their own refurbishing. Unfortunately, we have little control on how they market their remotes." In closing I urge customers to do your own research. SAVE YOURSELF THE TROUBLE AND PURCHASE FROM AN HONEST COMPANY!!

THIS WEBSITE IS A COMPLETE SCAM!! If you think that this is a sketchy website and you're unsure of making a purchase- DON'T, BECAUSE YOU'RE RIGHT. I believe that all of the positive reviews were posted by employees of the company. Always remember, if something seems too good to be true, IT IS. The truth about this website: Your order will never come. Their website states that they're open 9-5, but when you call the customer service phone number they're ALWAYS CLOSED and it says that they're open from 10-3 EST. I called about never receiving my order, let alone a tracking #, paid with PayPal (since everyone said not to pay with a credit card) and after about 30 attempts of trying to get in touch with them, someone FINALLY picked up and said that there was a "problem with my payment" after my payment has already completely cleared and went through. They told me I'm never getting my order. STAY AWAY- PLEASE SHOP ELSEWHERE!!

I ordered a digital camera from Gadget Circuit over three weeks ago. I got a confirmation email with an order number, said it would arrive in 7-10 business days. When the product didn't show I tried to track the purchase on their website and got a response that said "no item has shipped for this account". I emailed. Didn't hear anything for the first day so I called this morning and got a voicemail saying that they were closed (I called during open hours). I got an email response just now saying that my cc didn't process so they didn't ship. It is ridiculous for a company to send a confirmation email and then NEVER follow up if the transaction doesn't process. There was obviously some sort of error when processing the card which could have been fixed if they gave it any effort. I also own a small business, it shouldn't be the job of the customer to contact them especially AFTER they sent a confirmation email. I am glad the charge didn't process, I am happy to take my money to a company that deserves it.