Gabrialla Reviews | Read Customer Reviews of gabrialla.us

Gabrialla Reviews | Read Customer Reviews of gabrialla.us

Gabrialla reviews

55 approved reviews, newest moderated first

Blanca M.
Nov 25, 2020
Good quality 🙂
Good quality 🙂
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Tara V.
Nov 19, 2020
Wish I would have purchased directly…
Wish I would have purchased directly from Gabrialla instead of other retailers. Would have saved money.
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Matilda
Oct 26, 2020
Very unhappy with the fit
Very unhappy with the fit. Im a size medium regularly and I ordered a medium. The panty wouldn't go up my thighs! There isn't enough elasticity in it. Extremely disappointed.
Response from GabriallaOct 26, 2020
Hello Matilda. We are very sorry you are not happy with our product. Please note that all Gabrialla products have size charts in their descriptions and it is crucial to measure properly, because these are medical support products and the sizes are different from standard clothes size. Even though you usually wear medium, it will most likely not be adequate for our size charts, so please make sure you measure before ordering. Also, we always advise our customers to order the larger size if they are in between 2 sizes. We really appreciate your business and hope to keep you as a valued customer. Thank you Team Gabrialla
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Nick S.
Sep 14, 2020
I ordered gabrialla maternity belt for…
I ordered gabrialla maternity belt for my wife and i am really happy with my purchase for couple of reasons...1. I ordered a large size and it seemed a little too big for my wife, i reached out to customer service and they offered me replacement at no cost.2. My wife liked the comfort and quality of belt.I do recommended gabrialla maternity products!
Response from GabriallaSep 14, 2020
Nick, thank you very much for your review.
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Michelle C.
Sep 13, 2020
Great Service & Good Quality Products
I ordered a maternity belt from Gabrialla, which came on time and the product was exactly as what they described it to be. It was very easy to order from the website and I plan to order again in the near future. Thanks for providing such a great service and good quality products!
Response from GabriallaSep 14, 2020
Michelle, thank you very much for your feedback! We are glad you like our product.
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JH
Sep 11, 2020
Unresponsive customer support
I ordered a maternity belt on Monday and paid extra to have the item shipped via priority mail. The next day I received notification that the item was packed and ready but to be shipped out with a tracking number. Unfortunately when I checked later, the tracking number and label had been cancelled. I reached out to Gabriella customer support for an answer as to why it was cancelled. Four days later I still have no answer and the product has yet to arrive.
Response from GabriallaSep 14, 2020
Hello, JH. We deeply apologize for the inconvenience you have experienced with our customer support. This is not typical of us and we can assure you it will not happen again. Due to the Covid-19 situation, we are very short-staffed and also experiencing delays with our shipping carriers. Please email us at [email protected] with all questions or concerns you may have. We will be happy to help. Thank you for your understanding and for choosing Gabrialla.
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Amanda
Sep 10, 2020
The product was fine
The product was fine, but my experience with trying to cancel an order (mins after I had ordered it) request a refund was terrible. None of my emails or messages got a response from customer service. I didn't get the refund until I disputed the charge with my bank.
Response from GabriallaSep 14, 2020
Amanda, we deeply apologize for the experience you had with our customer service team. This is not typical of us and can assure you it wouldn't happen again. I've shared your experience within our customer satisfaction process to be sure we don't make this mistake again.
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