FYTOOReviews of fytoo.com

Response from FYTOOApr 14, 2024

We're absolutely thrilled to hear about your positive experience with FYTOO! Thank you so much for your kind words about the quality of our glasses, our affordable prices, and the friendly treatment you received from our team. Ensuring high-quality products, excellent customer service, and affordable prices are all top priorities for us, and we're glad that we hit the mark for you. We're honored to have earned your recommendation, and we truly appreciate your support! If you ever need anything else or have any questions in the future, please don't hesitate to reach out. We're here to help and ensure that you continue to have a fantastic experience with us. Thank you for choosing FYTOO, and we look forward to serving you again in the future!

Response from FYTOOApr 14, 2024

We're thrilled to hear that your daughter loves her new glasses. And we're sorry for any inconvenience caused. All the pictures of the products on our website are taken from real items. Sometimes, due to the intensity of light, shooting background, monitor resolution, and other factors, there will be a slight color difference between the actual items and the pictures. We'll try to minimize this in the future and we appreciate your feedback. If you have any further questions, please don't hesitate to reach out. We're here to help and ensure that you and your daughter continue to have a fantastic experience with us. Thank you for choosing us, and we appreciate your support!

Response from FYTOOApr 14, 2024

We're delighted to hear that you found your glasses sturdy and stylish, and that you had a positive experience with our communication throughout the ordering process. Ensuring both quality products and effective communication is important to us, so we're glad that we met your expectations in both regards. If you have any further feedback or questions, please don't hesitate to reach out. We're here to help and ensure that you continue to have a fantastic experience with us. Thank you for choosing us, and we appreciate your support!

Response from FYTOOApr 13, 2024

We're thrilled to hear that you're satisfied with the quality and appearance of your glasses from FYTOO! Thank you for your kind words. We apologize for any inconvenience caused by the lengthy shipping time. We're continuously working to improve our shipping processes to provide faster delivery times for our customers. If you have any further feedback or questions, please don't hesitate to reach out. We're here to help and ensure that you continue to have a positive experience with us. Thank you for choosing FYTOO, and we appreciate your support!

Response from FYTOOApr 13, 2024

We sincerely apologize for the inconvenience caused. After receiving your request saying that the glasses didn't fit you and you couldn't see well with the glasses, we attached great importance to your experience and sent you an email to request your original prescription picture but didn't get your reply. To better assist you, our agent has contacted you via email again. Please kindly check our email in your mailbox or spam folder. Your understanding would be greatly appreciated

Response from FYTOOApr 13, 2024

We're sorry for the misunderstanding caused and we completely understand your feelings. We never try to delay the progress of solving your problem. Because glasses belong to a kind of special product, the reasons leading to the discomfort can be various. To figure out the reason leading to the problem with your glasses, we need further information provided. We need pictures of you wearing the glasses because we need to check the position of your pupils and the optical center of the lenses. Only by finding the cause of the problem can we prevent it from recurring at all. We sincerely hope that you can understand this. If you need any further assistance or have any questions, please contact our customer service center. Your understanding would be greatly appreciated.

Response from FYTOOApr 13, 2024

We're thrilled to hear that you're loving your new glasses from FYTOO! Thank you for your kind words about the quality of both the frames and lenses. We're delighted that our lenses, especially with the ultimate coatings, have exceeded your expectations and are proving to be highly resistant to dirt. Providing high-quality products is what we aim for, and we're glad that we've delivered on that for you. If you have any further feedback or questions, please don't hesitate to reach out. We're here to help and ensure that you continue to have a fantastic experience with us. Thank you for choosing FYTOO, and we appreciate your support!

Response from FYTOOApr 13, 2024

We're delighted to hear that you found the ordering process easy and that you were pleased with our selection and prices! We understand the importance of prompt delivery, and we apologize for any delay you experienced. We're continuously working to improve our shipping processes to ensure faster delivery times for our customers. If you have any further feedback or questions, please don't hesitate to reach out. We're here to help and ensure that you continue to have a positive experience with us. Thank you for choosing us, and we appreciate your support!