FYTOOReviews of fytoo.com

Awesome customer service and prompt response inquiry!

My first shipment got lost in the mail. Yulia with customer support was awesome!!! I had a new shipment ordered and had my glasses in a week. They all fit great and the frames are so cute!! I will definitely be ordering more glasses!!!

Absolutely the best glasses I've encountered since having been prescribed glasses! If you've been getting your glasses from Costco or Visionworks - as I once was - you might have been pleased to find Zenni, for the cost savings and convenience; but none of the above options provide better quality or selection than the host of better made products, or finer customer service, than FYTOO!

I am very pleased with the great service I received on my first order so I ordered a second pair. Thank you for the great customer service

The communication is great the Doctor give a bad prescription. I talk with Kelly and return the prescription glasses. The customer service is very good and the service is great. Thanks

fantastic glasses. a much better selection than all other sites

Summer has provided outstanding customer service throughout this process. She has been kind, patient, professional, and always willing to help. She carefully listened to my concerns, answered all of my questions, and worked hard to find a solution. She kept me updated every step of the way and arranged a replacement order after reviewing my case. I truly appreciate her dedication, honesty, and excellent communication. Thank you, Summer, for making this a positive customer service experience.

Order glasses on June 18 2026 and was charged same day the glasses were shipped and are on hold at the Dallas TX post office since June 26, 2026, because the package has counterfeit postage, send ane mail to their support address,asking for explanation and no response, also called their phone number and nobody to answer, left name email and my phone number and nothing. This company is a scam, do not buy anything from them. UDATED WITH Order number 260617189212614384 Tracking Number 9302099148216637515515 Second update After 1 month and 7 days I received a replacement pair of glasses. Still I won't order anything anymore from this Company. Their customer service is marginal, if you try calling the phone numbers on their website nobody is available at any time of day or night you call, if you send and email never gets answered the only way I got and answer was when I get them a 1 star rating, for their service (lack of service). Then they indicated that they would reorder my glasses and that please changed my 1 star rating to a 5 star rating, on my book a 5 star rating is for companies that deliver on time, correct and efficient without the customer having to contact them. So as far as the glasses, they are what I order, so happy with that, but for the rest of the experience is a no go for me. Not a 5 star experience, went to 2 stars from 1 star because I got the glasses I order.