Susie V K.
And in the end... (The Beatles), things are quite satisfactory.
I am pleased to say that, thanks to Kathy (who had to put up with me all this time), we're back on track, and I'm hopefully about to get 100% satisfaction on my two purchases. The glasses themselves are cool. I've been wearing one pair quite a bit, and am getting compliments. So with the above written, expect this company to come through when and if a customer makes a mistake. Again, all my compliments belong to Kathy, who represents Fytoo extremely well. Thank you, Kathy!
Response from FYTOOJul 2, 2024
Thanks for your feedback. We sincerely apologize for the unpleasant shopping experience and we totally understand your feelings! The Photochromic lenses are different from the Polarized sunglasses, they are transition and their color are lighter than the Polarized ones. Based on the pictures you sent us, they indeed changed to Pink color If you feel that the color is a little light, we suggest you can choose polarized sunglasses next time. For another pair don't fit you. The frames on our website support virtual try-on functions. You could go to the frame's details page to find the try-on function entrance. After uploading your picture, you will be able to see what the frame looks like on you in advance. Because the try-on function doesn't show the actual size effect, to find the frames that suit you most, you could have a look at the dimensions of the frame, which are listed on the frame's details page, before ordering your glasses. Our agent has contacted you via email to help you out. Please kindly check your mailbox or spam folder. We are looking forward to your reply!