Consumer
I had an issue with the glasses…
I had an issue with the glasses nothing like they described and poor quality. I posted a review they offered a new pair discounted rate but I didn’t want another pair due to the quality . They then offered me 20% refund so I agreed. Two days later I get an email that they can’t process a refund because I wrote a negative review. They told me to go change my review to 5 stars and they would process refund. Who runs a business like this demanding a good review? Worst company I have ever dealt with in along time. It was never about the money it was the principal.
Response from FYTOOJul 6, 2024
We sincerely apologize for the misunderstanding caused. Our product pictures are taken in kind. And each pair of glasses has to go through our strict quality inspections before being shipped out. We always have a friendly and positive attitude and want to provide the right solution to our customers. Therefore even if against our return policy, we also made an exception for you and offered you a partial refund. We sincerely hope you can leave us a positive review if you're satisfied with our service so we can better apply the offer for you. Based on the comment content and name, we're sorry that we didn't find your communication records in our system. If you have contacted our customer service center, please kindly offer us your email so that we can better help you. Your understanding would be greatly appreciated.