Kevin F.
Took to long to get delivered and size…
Took to long to get delivered and size was off a little bigger than thought.
Response from FYTOOJul 26, 2024
We sincerely apologize for the inconvenience caused. The sizes of the frames on our website are fixed. The dimensions of each frame are listed on the frame's details page. You could take them as a reference when choosing your glasses. Meanwhile, according to the records, you placed an order on our website on June 28th, 2024. And your order was delivered on July 12th, 2024. The shipping method you selected for your order is standard shipping, whose shipping time is 10-16 days. The processing time of your prescription order is four days. We're sorry that the processing time is not included in the shipping time shown on our website. The delivery time of your order is in the normal range. Our agent has contacted you via email. Please check our email in your mailbox or spam folder. Thanks so much for your understanding.



