Joel D.
Avoid Fytoo: Horrible Customer Service Experience
I placed an order with Fytoo and never received a confirmation email. I’ve been trying to reach out to them to confirm whether my order was processed, but it’s been impossible to get any response. I’ve emailed, messaged them on WhatsApp, and called numerous times, using the correct contact information they provided, and still nothing. Their reply claimed they couldn’t find my order or any record of my messages, and suggested I might not have contacted them correctly. I can confirm that I used the correct email address, phone number, and WhatsApp number they provided, yet I have not received a single response. Their message also mentioned that they reply within 12 hours and prioritize customer experience. Unfortunately, that hasn’t been my experience at all. If you’re thinking about buying from Fytoo, be warned—their customer service has been completely unresponsive and unreliable. Save yourself the hassle and choose a company that actually delivers on its promises.
Response from FYTOOSep 2, 2024
Thanks for your feedback! We're sorry we didn't find your order based on the informatiuon. We checked the email record and Whatsapp message and we also didn't find your email or message. Please confirm again if you contacted us via the correct information. Our email address is [email protected]. If you indeed placed the order successfully, please kindly offer us your order number or email address you used to contacted us before. We will try to help you out. After the order is placed, you will receive an order successfull notification from the system including your order detail. You can check your spam folder if you didn't receive it. Our phone chat number is +1 (201) 581-3309, which is available 8:00 PM-5:00 AM (UTC-4) and 9:00 AM-1:00 PM (UTC-4). Meanwhile, our agent will reply every email or Whatsapp message within 12 hours. Fytoo always put our customers' shopping experience first and strive to provide top-notch service. We have been praised by many of our customers for our customer service as well. Please feel free to contact us if you have any questions. We are looking forward to your reply!