Ian T.
Avoid like the plague
I received glasses with one lense completely blurred. They then told me to get the lense tested (is this a thing) if they put 15 usd into my account to go towards more shoddy goods. They then said to return to back of beyond china At my expense!! I was shocked. I have started a chargeback on my credit card and i advise you to avoid In reply to below. There we have it. What a terrible company. BUT they put succinctly my experience of the joke show they run. Missing items, lens that fall out. Lens that are blurred! I even had to pay for a replacement! All because they have no return policy. They can ship out rubbish and never have any recourse to customers. They also don’t see a blurred lens as a quality issue. They expect me to pay for a lens test or return at my own expense. Both which are 4 times more than I paid for this cheap Chinese rubbish I only stayed with them to try and claw back what they have extorted from me and my own expense. Oh and I don’t think they can understand written English. I emailed 5 times saying that I was not returning them and starting a chargeback. Same reply starting please post glasses Never again
Response from FYTOOSep 19, 2024
We're sorry for this issue. Accroding to your order records, you have placed four orders on our website. But they all have after-sale issues. For your first order, you contacted us and said that your glasses were missing when you received your order. Even though we confirmed that the glasses were all shipped out with our warehouse, we still made a replacement order for you to show our apology. The second order. You contacted us and requested a return or refund because your lenses have fallen out. Your order is beyond our 30-day warranty and 180-day exchange period, but we still processed a pair of replacement glasses for you by charging you 19.16 USD. The third order. After signing for half a month, you said that you couldn't see clearly when you wore one pair of Kipling glasses. Our agent processed a pair of replacement glasses for you by charging you the frame fee and shipping cost. The last order. After it was delivered, you said that you still have vision issues when you wear one pair of Bosell glasses. This time, our agent suggested that you could take the glasses to have the lens test but you refused. We also explained this issue, sent you our return address, and expressed that we could process the refund for you after receiving your returned package. We have tried our best to help out with all your issues with the glasses. Again, we're sorry for all the issues caused and appreciate your understanding.