walter F.
They took care of me😁
I had issues they rectified them and went far and over the top

Shop Eyeglasses Shop Sunglasses FYTOO boasts a powerful supply chain system, continuously investing heavily in building an intelligent system, constantly optimizing user experience, and providing personalized customized services and a comprehensive after-sales service system. We have gained the love and trust of users in more than 200 countries. FYTOO is always committed to providing more users with clear vision and a wonderful shopping experience. We believe that prescription glasses should be high-quality, affordable, and fashionable. Find Your Perfect Fit at FYTOO Our frames are inspired by talented eyewear designers. Whether you prefer a classic, sophisticated look or a bold, trendy statement, we've got you covered. Plus, we offer a range of lens types to enhance your vision and comfort. Choose from Progressive lenses, Blue Light Blocking lenses, Photochromic lenses, and more. You can add lenses to any frames you like, creating a personalized pair that's all yours. Your Satisfaction, Our Mission At FYTOO, we're committed to providing a worry-free shopping experience. Whether you have questions about frame styles, lens selection, or need help with your order, please don't hesitate to contact us - our passionate and friendly experts will be happy to help, ensuring that you receive your perfect pair of glasses quickly, efficiently, and with a smile. Trust us to take care of your eyes.
FYTOO (fytoo.com) has 10,689 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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Vision & Hearing · New York, New York
Excellent
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Excellent

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10,689 approved reviews, newest moderated first
walter F.
I had issues they rectified them and went far and over the top
Lu
Horrible customer service. Will do anything to avoid refunding you when there's an issue (took me a month of correspondence) and asked me to leave a good review before they were willing to send my money back.
Response from FYTOOAug 12, 2026
Thanks for your feedback and we're deeply sorry for this problem. Since your order is marked as delivered on our official website, but you claim not to have received it, so we need you to provide proof of loss from the shipping carrier. However, since you are unable to provide proof of loss, we cannot confirm whether you received the package. We take your shopping experience very seriously. If you need a refund, we can assist you with the process, and you won't need to provide proof of loss. Our only wish is for you to be satisfied with our solution; we will send you a review link only if you are willing to do so. All the solutions we provide are based on your wishes and perspective, and you agreed at the time and were willing to leave us a positive review. We have fulfilled our promise and processed your refund as usual, but to our surprise, you changed your mind and changed your positive review to a negative one.We’re not sure if you’re dissatisfied with our resolution. If you are indeed dissatisfied with our service, please let us know directly, and we’ll do our best to help you resolve the issue. Thank you for your support and understanding of Fytoo.
jerome L.
I have never been disappointed by their service. Just once the glasses were built slightly bent and they deny me immediately another pair at no cost for me. Highly trustworthy brand.
AL J.
Great Value and Quality . I order a pair of glasses and realized I entered the wrong P.D. Value. I contacted Customer Service and they corrected the prescription. I have gotten Great Service each time I ordered. I have bought 8 pair in total. I've gotten many Compliments. I will be a Repeat Customer!
Sylvia M.
My product never showed up. I contacted FYTOO and received an answer immediately. I was informed the frames I wanted were out of stock and asked to choose a different one. I looked but did not see any I wanted. I was told afterwards the original ones would be in stock later so I chose to wait in which I received an email recently and wrote back. I’m now awaiting my product. I’m excited. I’m not disappointed because this could have happened to anyone. I’m glad FYTOO made it right as stated they would.
Vanessa G.
My order came in a timely manner and the quality is great!
Jeyi G.
I been ordering my family’s glasses on Fytoo for the last few years and they never fail my expectations! Love the quality of the frames and the variety of styles. The shipping is pretty quick. I definitely recommend and whenever you need to reach customers service they answer pretty quick and resolve your issues efficiently. You must try them out once you do you will continue to buy from them like I have.
Вера С.
Love my new glasses! They look amazing, fit perfectly, and the quality is great. I’m very happy with my purchase and would definitely recommend them!