FYTOOReviews of fytoo.com

Response from FYTOOJan 10, 2025

We're sorry for this issue. The frames on our website support virtual try-on functions. You could go to the frame's details page to find the try-on function entrance. After uploading your picture, you will be able to see what the frame looks like on you in advance. Because the try-on function doesn't show the actual size effect, to find the frames that suit you most, you could have a look at the dimensions of the frame. The dimensions of the frames on our website are fixed, which is listed on the frame's details page. You could take it as a reference before you place the order. Meanwhile, if you have any issues with the glasses you received, please contact our customer service in the first place. To help you fix this issue better, our agent has emailed you. Please kindly check your email or spalm folder. We're looking forward to your reply.

Response from FYTOOJan 9, 2025

Thank you for the wonderful feedback! We're so happy to hear that you're loving your eyewear and receiving compliments. We're excited to serve you again soon!

Response from FYTOOJan 9, 2025

Thank you so much for your kind words! We're delighted to hear that the packaging and quality of the frames exceeded your expectations. It’s great to know they have the look and feel you were hoping for! We look forward to your next order and are here whenever you need us. 😊

Response from FYTOOJan 9, 2025

Thank you for the awesome feedback! We're thrilled to hear that you’re happy with the quality and price. We look forward to your next order!

Response from FYTOOJan 9, 2025

Thanks for your precious feedback. We are sorry for the misunderstanding caused. After receiving your email, our agent replied within 7 hours to solve the problem. The change in your vision prescription is influenced by various factors, but it can be assured that your glasses have been made strictly according to your prescription. If you have any issues with your order after you receive it, you can contact us at that time. But you contacted us after three months of your package delivery. If there are quality issues within the 30-day warranty period, we can provide free return and exchange services for customers. For non-quality issues, customers need to bear the shipping cost. You can refer to the specific explanations https://www.fytoo.com/replacement-refund listed on our website. Please be assured that we attach every customer's wearing experience. Our agent has contacted you via email to help you out. Please kindly check your mailbox or spam folder. We are looking forward to your reply!

Response from FYTOOJan 9, 2025

Thank you so much for your wonderful feedback! We're thrilled to hear that you're loving your glasses and that they are exactly what you were looking for. It means a lot to us that you found them to be high-quality and affordable. We can't wait to help you find your next pair! 😊

Response from FYTOOJan 8, 2025

Thank you so much for the kind words! We're thrilled to hear you're happy with your frames and our customer service. We look forward to serving you again in the future!

Response from FYTOOJan 9, 2025

Thanks for your feedback. We are sorry for the unpleasant shopping experience! The frames on our website support virtual try-on functions. You could go to the frame's details page to find the try-on function entrance. After uploading your picture, you will be able to see what the frame looks like on you in advance. Because the try-on function doesn't show the actual size effect, to find the frames that suit you most, you could have a look at the dimensions of the frame, which are listed on the frame's details page, before ordering your glasses. Our website also provides customers with a 30-day warranty period. If there are quality issues with the glasses, we can provide free return and exchange services for customers. For non-quality issues, customers need to bear the shipping cost. You can refer to the specific explanations https://www.fytoo.com/replacement-refund listed on our website. To better help you solve this issue, our agent has emailed you. Please kindly check your email or spam folder. We're looking forward to your reply.