ej B.
BEWARE
BEWARE. They do NOT allow returns or exchanges. Also- it takes over a month to receive your glasses from China. I had to open a Paypal case against them. Then they told me to ship them back to CHINA; they have NO USA return center. Bad bad company that does not stand behind their eyeglasses!
Response from FYTOOMar 18, 2025
We sincerely apologize for the inconvenience caused. For the prescription glasses, we need 3-7 days to customize the lenses based on the customer's prescription and the lens type. The shipping time of different shipping methods is also listed on the checkout page. If there's any problem with the glasses after receiving the glasses, the customer contact us at any time. We offer a 30-day quality warranty for our customers and we also support returns. But if the return is raised for the non-quality problem, we may not be able to cover the return shipping cost. We're sorry that we won't be able to find your order record here. Could you please offer us more order information? You can also contact our customer service centre directly. We'll try to help you out. Thanks so much for your understanding.